Patient Administrative Specialist I, Hematology

• Primary Function:

• Entry, Front Desk, check-in/out.

• Duties:

• Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.

• Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians. Assures appropriate verifications and authorizations are complete before patient sees provider.

• Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs.

• Provide doctor-patient support using reference documents and tools.

• Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.

• Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.

• Meet/Exceed organizational and department service standards.

• Answers non-clinical CRMs, escalating where appropriate.

• Answers non-clinical patient messages, escalating where appropriate.

• Managing and distributing faxes, mail, and filing of clinic-specific documentation.

Education Qualifications

• High School Diploma/GED.

Experience Qualifications

• One (1) year directly related work experience.

• Entry level (i.e., externs/new grads).

Required Knowledge, Skills and Abilities

• Knowledge of medical terminology.

• Knowledge of computer systems and software used in functional area.

• Ability to speak and write effectively at a level appropriate for the job.

• Ability to provide customer service, solve problems, and manage multiple priorities.

• Knowledge of Windows-based office software, computers and operating systems.

• Ability to adjust communications to fit the needs and level of understanding of the receiver.

• Ability to exercise calmness in stressful situations.

Licenses and Certifications

• None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience


Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.



You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination