Planning Technician, Patient Specific Instrumentation

The Mission and Values of Treace Medical are the foundation of everything we do. Our mission is to advance the standard of care for the surgical management of bunion and related midfoot deformities. We are committed to operating our business with the highest standards of ethical conduct. We intend to exceed our customers’ expectations through an innovation-driven, high-velocity approach to solving treatment and surgical problems. Our products and services are designed to enable foot and ankle surgeons to improve patient outcomes and reduce healthcare costs, while providing rewarding experiences and opportunities for our employees and stakeholders.

POSITION SUMMARY:

The Planning Technician, PSI (Patient Specific Instrumentation) is responsible for ensuring surgical case information is provided correct and timely to support the planning, coordination, and logistical execution of customized, 3D-printed surgical solutions tailored to individual patients.  This role serves as a key point of contact ensuring seamless coordination between surgeons, imaging centers, sales representatives, engineers, and operations teams  

The Planning Technician, PSI plays a crucial role in ensuring accuracy, efficiency, and customer satisfaction in the PSI process.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Assist with the planning and design of patient-specific instrumentation for surgical correction of foot deformities.
• Review Patient Specific Instrumentation case intake data including surgeon prescription forms, CT Scans, and X-Rays for completeness and protocol compliance; escalate issues as necessary.
• Collaborate with clinical review process stakeholders to ensure surgeon and sales representative communication is accurate and timely.
• Communicates deadlines for file submission to surgeons and sales representatives to achieve timely delivery of patient-specific instrumentation prior to the requested surgery date.
• Ensure Patient Specific case data is appropriately linked to surgical case folders.
• Perform 3D segmentation of CT scans and measurements on medical images (X-Rays)
• Create manufacturing work orders, manufacturing routers, and submit orders to external manufacturing suppliers for patient-specific instrumentation.
• Perform CT scans on cadaveric specimens for research, marketing, and sales labs.
• Coordinates with Marketing and Medical Education departments to process cadaveric demonstration labs.
• Identifies and implements continuous improvement of the Patient Specific Instrumentation process including case intake, segmentation, and communication.
• Assist in coordinating virtual case reviews and planning calls with surgeons as needed.
• Communicates and records surgical case information updates such as surgery date changes, case type changes, and outstanding information required for case intake.
• Communicates to reps and surgeon customers when files have been received correctly or that files are still outstanding.
• Serves as administrator for PSI surgeon accounts, verifies contact information is correct
• Updates databases with surgical case information as needed including QuickBase, NetSuite, and TMC Surgeon Portal
• Ensures compliance with HIPAA and internal quality assurance standards

EDUCATION & EXPERIENCE:

• High School Diploma required; Associate's degree in life sciences, healthcare administration, or a related field is preferred.
• 2+ years of experience in customer relations interacting with surgeons and/or sales reps is required; (experience with patient-specific or custom medical devices is preferred).
• Prior experience working with physicians or medical practices in orthopedics or spine is preferred.
• Experience with Microsoft applications (Word, Excel, Outlook); experience with planning software or 3D CAD tools is a plus.

All your information will be kept confidential according to EEO guidelines.

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