Business Operations Associate

🎯 Our Mission

At Pulley, we are on a mission to help construction teams break ground faster. The United States is short between 4-7 million homes while housing production and affordability remain near historic lows. Meanwhile, retail and office real estate are still adapting to the post-pandemic world and the AI boom has led to significant investments in data center infrastructure.

Permitting requirements vary vastly by jurisdiction, making it challenging to navigate for home builders, retailers, architects and contractors. It creates a critical bottleneck that every project must traverse. While the industry remains largely fragmented and underserved, we believe that combining cutting-edge software with permitting expertise can condense permitting timelines from months to days or even hours!

🏗️ About Us

We are a passionate team building software for the built environment around us. Founded by Charlie Jacobson and Andreas Rotenberg in 2021, our team combines deep experience in real estate and construction with a track record of shipping software loved by millions of customers.

We’re backed by CRV, Susa Ventures, BoxGroup, Fifth Wall, Operator, South Park Commons, Suffolk Construction and leaders from Plaid, Segment, Procore, ServiceTitan, Built, BuildZoom, and eero.

🏠 What We’re Building

We’re building the world’s first software platform for construction permitting — for any project, in any city. Our north star is speed; everything we do is in the service of helping our customers get their permits as fast as possible.

We serve some of the top developers, builders, retailers and architects in the industry to permit new apartment buildings, office space, homes, stores and much more!

🧑‍💻 The Role

We’re looking to add a detail-oriented member to our Business Operations team! In this role, you’ll support our finance and revenue operations, and work cross-functionally across the company. You’ll not only own the essential workflows that power our day-to-day business such as managing our invoice process and powering CRM hygiene with AI tooling, but you’ll also be responsible for new initiatives across pricing, revenue operations, GTM strategy, core finance, data, and company reporting. Your work will be hands-on and high-impact, helping our team stay fast, clear, and accountable.

This is a great role for someone early in their career who loves process and structure but isn’t afraid of ambiguity. This role is based onsite in our NYC office.

👋 Who You Are

• You take pride in clean processes, tidy systems, and reliable execution

• You’re curious about how early-stage businesses run and are eager to support behind-the-scenes workflows

• You enjoy working across teams and solving operational problems

• You’re organized, comfortable switching between tools, and enjoy keeping things buttoned-up

• You’re happy to jump into whatever’s needed — no task is too small

• You bring creativity, are comfortable with ambiguity, and are nimble day in and day out

📋 Need to Have

• Bachelor’s degree or equivalent

• 1–3 years of experience in a business operations, finance, revenue, or operations adjacent role

• Comfortable using spreadsheets (e.g., Google Sheets or Excel) and experience working with data

• Based in or willing to relocate to New York City (relocation support not provided)

• Experience working in a startup or fast-paced environment such as consulting, tech, or top-tier finance background

• Experience building internal dashboards and visualizing complex datasets with tools such as Tableau, Mode, or Looker

🌟 Nice to Have

• Familiarity with CRMs like Hubspot and payment systems like Stripe or Ramp

• Exposure to finance-adjacent workflows (e.g., billing, invoicing, pricing)

• Basic familiarity with SQL or interest in learning