Sr Specialist, Experience Management
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$75,500.00 - $124,700.00Target Openings
What Is the Opportunity?
In this role, you’ll help gather and analyze data from multiple sources to uncover meaningful insights into our customers’ experiences. Your work will support the creation of clear, compelling narratives that inform and guide operational practices. You’ll collaborate closely with team members and business partners to implement experience initiatives that enhance every customer interaction.
Experience Management teams at Travelers create shareholder value by improving experiences across the ecosystem. Through a blend of analytics and human-centered design, we are reimagining processes, innovating for the future, and driving measurable business impact.
What Will You Do?
- Translate data and insights into clear, simple stories that help inform decisions and highlight opportunities.
- Use tools such as Qualtrics, Excel, PowerPoint, and AI solutions to organize and present data and insights.
- Support efforts to improve processes and experiences by sharing ideas and recommendations with the team.
- Stay curious and informed about new technologies, analytics approaches, and Experience Management best practices to support team growth.
- Support the execution of the Experience Management strategy and vision within a specific discipline (research, design, culture) across the function.
- Collaborate across the enterprise, business groups and support partners and functions.
- Act as an ambassador and model the behaviors to drive outcomes and change.
- Develop journey maps, including drafting content, visuals, and communications for an assigned project.
- Draft content, communications, materials, and presentations that influence work.
- Work with experience management teams to drive the development and implementation of communications plans across multiple initiatives.
- Measure the effectiveness of communications and deliverables and report out to experience management teams. May recommend changes.
- Build, maintain, and leverage tools and platforms to develop new capabilities and insights.
- Enhance existing and establish new processes and make recommendations to team for continuous improvement opportunities.
- Partner with Enterprise Market Research teams to analyze research, interpret trends, and make actionable recommendations to team.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Bachelor’s degree.
- Three years of experience in experience management, market research, user experience design, or experience analytics.
- Excellent written and verbal communication skills with the ability to build and deliver content and presentations and effectively collaborate with business partners.
- Knowledge of processes of business functions supported and use of technology.
- Data analysis skills with the ability to interpret trends.
- Experience managing multiple priorities.
What is a Must Have?
- Two years of experience in a related experience management, market research, user experience design, experience analytics or marketing environment.
What Is in It for You?
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
Average salary estimate
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