Toyota/Mazda Financial Services Customer Assistance Specialist/Collections

Overview

Who we are

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment. 

Who we're looking for

Toyota’s - Mazda Financial Services Customer Service Department is looking for a passionate and highly motivated Mazda Financial Services Customer Assistance Specialist.

The primary responsibility of this role is to support the private label department's objectives to support inbound customer service and collection of telephone calls from customers, dealers, and financial institutions.  

Reporting to the Customer Assistance Supervisor, the person in this role will support the customer service department's objective to interact with our valued customers, dealers, and third parties when they have questions or concerns.

Center Operating Hours

You must be available to work a shift between the hours of 8 am-6 pm Eastern time from Monday to Friday.

Training

Training for this position will be from 8 am-4:30 pm Eastern time for 10 weeks. The first 6 weeks will be virtual and the second 4 weeks will be in-office training.

Pay/Benefits

Competitive base salary as well as benefits effective day 1.

What you'll be doing

• Utilize resources and effective customer-centric communication to efficiently and accurately resolve inbound customer inquiries including but not limited to; payments, title inquiries, account status and maintenance, website questions and registration, as well as general questions.
• Service customer needs through inbound and outbound calling strategies designed to partner with customers to create solutions to resolve delinquency with an emphasis on mutually beneficial negations and financial solutions.
• Support strong Brand connections with our dealers by answering Dealer and Area Sales Managers' inquiries via phone and email including but not limited to; titling inquires, originations, lease end, customer inquiries, and program eligibility.
• Support various processing functions including but not limited to email, databases, SharePoint, queue management, and additional miscellaneous tasks. Attention to detail, process steps, time management, and efficiency are critical skills required to gain success across the broad range of processing tasks completed by the Universal Agent.     
• Communicate with other workgroups regarding titles, customer service, insurance, and third parties such as DMVs, dealerships, and attorneys for legal accounts.

What you bring

• High School Education or Equivalent.
• Previous experience in customer service, retail services, and call center environments.
• Excellent verbal and written communication skills including interpersonal skills.
• Self-starter and independent, team-oriented, and results-driven.
• Strong organizational skills and attention to detail.
• Ability to effectively multitask.
• Working knowledge of Microsoft Office applications (Word, Excel, etc.).
• Quick learner who can utilize resources and tools as issues arise during a call.

Added bonus if you have

• 2-5 years of relevant work experience (in a similar field and/or industry).
• Previous collections experience.

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.