Fast Facts

Join WPS as a Temporary Customer Service Representative, where you'll provide exceptional support and ensure accurate processing of customer transactions in a remote setting.

Responsibilities: Key responsibilities include managing order accuracy, documenting customer interactions, and proactively following up with customers through email and other communication channels.

Skills: Required skills include 2+ years of customer service experience, strong communication abilities, excellent organizational skills, and proficiency in Microsoft Office, particularly Word and Outlook.

Qualifications: Preferred qualifications include a keen attention to detail and the ability to work efficiently under pressure without sacrificing quality.

Location: This position is remote, with no travel required.

Compensation: $21 - $23 / Hourly

Job Description

Job Title: Customer Service Representative (Temp)

Reports to: Customer Service Manager FLSA: Non-Exempt (Hourly) EEO: Administrative Support Workers

Manages others: No

Location: Remote

Department: Customer Service

ADP Job Code: HR Use only

Position Overview

As a Temporary Customer Service Representative at WPS, you will leverage your skills, professionalism, and passion for service to deliver exceptional support to our customers. This role is highly detail oriented and focuses on data accuracy, timelines, and supporting the overall flow of customer transactions.

Key Responsibilities:

· Order accuracy & workflow: Receive enter, verify, and update customer orders; monitor backorders, shipping status changes, and order cancellations.

· Documentation: Capture complete, clear notes in our systems to ensure visibility and continuity.

· Proactive follow-up: Manage quotes and outreach by following policies.

· Respond to customer emails promptly and efficiently through written communication.

Positions Requirements:

· 2+ years of Customer Service experience

· Speaks clearly, slowly and is a good listener

· Highly organized with a strong diligence and attention to detail

· Excellent interpersonal and communication abilities

· Ability to work quickly with thoroughness and efficiency

· Skilled in Microsoft Office, specifically Word and Outlook

Physical Requirements:

(The physical demands described here are representative of those requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

· Specific vision abilities required by this job include Close vision and Distance vision.

· The auditory/hearing abilities required by the job include the ability to hear others using a phone or online conferencing system.

· While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

· The employee is regularly required to sit for prolonged periods.

· This individual must be a responsible person and regular attendance is required.

Hours: This is a non-exempt position from Monday through Friday. Work hours begin and end between 7:30am and 4:00pm with a half-hour break for lunch and two rest breaks. This full-time position requires eight hours of work per day and occasional paid overtime may be necessary per business needs.

Travel:

0% Travel is required for this position.

WPS IS AN EQUAL OPPORTUNITY EMPLOYER AA M/F/V/D.

We proudly hire U.S. Military Veterans, and those qualified are encouraged to apply.

Equal Employment Opportunity is The Law. | Pay Transparency Nondiscrimination Provision

At this time, WPS is unable to provide visa sponsorship.

About WPS…

WPS offers the excitement, opportunity, energy, agility, and collaborative spirit of a startup within a stable, family-owned company that has been around (and thriving) for over 68 years. We publish educational and psychological assessments that allow helping professionals to assist in accurately screening, diagnosing, and treating those in need. This is a terrific opportunity to expand your customer service skills and feel good about what you do at work!

We encourage optimism, collaboration, and growth, as well as building relationships that last