Patient Support Specialist (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

We are seeking a Patient Support Specialist to provide compassionate, high-quality support to Rula’s patients. In this role, you’ll handle complex, sensitive inquiries with care and serve as a key liaison between patients and our clinical team to ensure timely, thoughtful resolution. You’ll bring strong judgment, empathy, and attention to detail while also contributing to process improvements that enhance the overall patient experience and make mental health care more accessible and supportive.

Required Qualifications

• 2+ years of experience in patient advocacy or high-volume customer support, ideally within a healthcare, mental health, or similarly sensitive setting.

• Demonstrated ability to independently troubleshoot and apply sound problem-solving skills, with experience supporting clients via phone and email on complex or escalated issues.

• Experience handling escalations or sensitive client interactions with care

• Experience updating and documenting workflows and processes

• Strong organizational and time management skills, with the ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced support environment.

• While we are a fully remote company, we are not considering candidates who reside in Washington for this particular position.

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• 1+ years of experience at a high-growth startup, preferably in healthcare, patient advocacy, or a related field

• Experience handling complaints and grievances for a healthcare company

• Experience working directly with patients or in mental healthcare

• Experience working on cross-functional teams

• Tech Savviness / fluency with Google Suite, Salesforce, Zendesk, AdvancedMD / EHR, or similar platforms

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.