We are seeking a high-impact, high-velocity Director of Business Transformation to join the Legal Professionals Transformation Office and lead a critical pillar within our Growth Transformation Program—a multi-year transformation program designed to accelerate growth and modernize how we operate and serve customers—across our entire Legal Professional business.
This role is ideal for a strategic operator and agile program leader who thrives in complex, fast-moving environments. You’ll be responsible for driving the strategy, planning, and execution of high-priority initiatives in collaboration with cross-functional teams. This is a high-visibility role with direct exposure to senior leaders and a unique opportunity to help shape the future state of our business.
About the Role
In this role as Director, Business Transformation, you will
Lead the strategy, structure, and delivery of transformational initiatives aligned to the prgram's strategic objectives
Collaborate with cross-functional stakeholders to define success metrics, operational plans, and key milestones
Facilitate workshops and discovery sessions to identify current-state pain points, design future-state solutions, and guide decision-making
Translate strategy into actionable implementation roadmaps; manage risks, interdependencies, and resourcing across workstreams
Champion agile ways of working, fostering a test-and-learn mindset and continuous improvement across teams
Partner with functions such as Operations and Technology, Commercial Excellence, Data and Analytics, Sales, Product, Marketing, Customer Success to ensure alignment and execution
Develop and deliver executive-level communications, including status updates, SteerCo materials, and outcome reporting
Coordinate change management and communication strategies with Change Lead to support adoption and sustainment of new processes and models
About You
You're a fit for the Director, Business Transformation role if your background includes
5+ years of experience in business transformation, program delivery, strategy execution, or operational leadership—ideally in SaaS or B2B enterprise environments
Proven track record of leading complex, cross-functional initiatives that deliver measurable business impact
Strong working knowledge of systems, operations, or technical architecture is a plus—especially experience navigating cross-functional dependencies between platforms, data flows, and enterprise tools
Strong strategic thinking skills with the ability to connect high-level objectives to day-to-day execution
Experience applying agile frameworks (e.g., scrum, Kanban, lean, OKRs) to drive clarity, speed, and value delivery
Outstanding facilitation and collaboration skills, including the ability to align diverse stakeholders and navigate ambiguity
Executive presence and strong communication skills, both written and verbal
Comfortable operating in a matrixed organization with evolving priorities and limited structure
Familiarity with transformation technologies and platforms such as Salesforce, Gainsight, Gong, or agile collaboration tools (e.g., Miro, MS Planner, Teams) is highly desired
Background in customer experience, GTM strategy, organizational design, or operational excellence is a plus
MBA or other advanced degree is an asset
#LI-AY1
What’s in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
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