Strategy & Operations Manager, Payments & Integrations

Funnel Leasing Inc., is hiring for a Strategy & Operations Manager, Payments & Integrations. The Strategy & Operations Manager, Payments & Integrations is responsible for driving operational excellence and strategic initiatives across Funnel's payments processing and third-party integration capabilities. This role serves as the critical bridge between technical product teams, customer success, and revenue operations, ensuring seamless payment experiences and robust integration functionality for Funnel's customers. You will own end-to-end operational processes, from monitoring system health to developing customer-facing documentation, while identifying opportunities for process improvement and automation. Your work will directly impact customer satisfaction, operational efficiency, and revenue growth through enhanced payment reliability and integration performance. This role reports to the Sr. Director of Strategy & Operations, Consumer.

Why Funnel?

We are a 'work from anywhere' in the U.S. SaaS company that centers our services on the renter experience. We develop amazing software that has revolutionized the #proptech industry. And did we mention we have an amazing team that is on #FunnelFire!? Oh, did we forget to tell you we have unlimited PTO, benefits that begin on your first day of employment, P.I.N.K. core values that ROCK, and our team puts the FUN in Funnel!

Who is Funnel Leasing?

Have you ever rented an apartment and wished the process could be better? At Funnel we do too. We know we need to make the process of renting an apartment as easy as purchasing socks on Amazon. We’ve created cloud-based marketing and leasing software that delivers the ultimate rental experience for everyone involved in the process. We’re in the process of transforming the real estate industry through cutting-edge technology built, sold, and supported by the most passionate people you’ll meet.

The Strategy & Operations Manager, Payments & Integrations essential roles and responsibilities include, but are not limited to the following:

Roles and responsibilities

• Own end-to-end monitoring, triaging, and resolution of payment processing and third-party integration issues, including customer account updates, system connectivity, and data synchronization errors to ensure seamless service delivery.
• Develop and implement systematic monitoring frameworks and decision matrices to enable self-service resolution for customers and internal teams.
• Create and maintain comprehensive customer-facing and internal documentation that clearly explains technical processes, supporting customer accounting reconciliation and sales enablement training.
• Collaborate with onboarding and product teams to continuously improve deployment processes, integration performance, and operational workflows, ensuring excellent customer experiences.
• Track operational metrics, analyze performance trends, and provide actionable insights to leadership.
• Serve as the primary liaison between technical teams, customer success, and external stakeholders on payments and integration matters.
• Embrace a founder’s mindset with a willingness to ideate, build, deploy, and iterate daily.
• Travel up to 5%
• Create a culture of continuous improvement and learning 
• Foster collaboration within team and across the company
• Performs other duties as assigned and modified at manager's discretion

Education, Work Experience, and Certifications

• Bachelor’s degree required.
• 3-5 years of experience in consulting, corporate strategy, or a strategic operations role within payments, fintech, or SaaS environments.
• Demonstrated ability to work cross-functionally with technical teams, customer success, and revenue operations.
• Strong background in analyzing operational metrics and driving data-informed decision-making.
• Familiarity with payment systems, APIs, and integration platforms

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Funnel, we are committed to building a proptech company that is as diverse as the multifamily industry we serve, and that means to not only live our inclusivity, but also to support and encourage it among all of society. If you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Equal Employment Opportunity

Funnel provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employees must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position.  Funnel may change the specific job duties with or without prior notice based on the needs of the organization. 

Employees may be eligible for various benefits. Generally, we provide employee access to:

• Health insurance
• Dental and Vision insurance
• Company paid Life/AD&D
• Long-term Disability insurance
• Short-term Disability insurance
• Term Life insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Retirement Plan - 2% company match
• EAP

In addition to these benefits, we also offer

• Remote/Hybrid Opportunities
• Uncapped Discretionary Time off
• Sick Leave
• 13 paid holidays
• One time remote work stipend
• Employee recognition program
• Employee-led Groups (ELG’s)