IT Technical Support II (PS1231)
The Greenridge Group, a prime contractor and consulting firm specializing in Project and Construction Management is seeking an IT Technical Support II to join our team. This position provides critical helpdesk and technical support services to LAWA’s Airport Development Group. The role is responsible for troubleshooting hardware, software, and system-related incidents, ensuring timely resolution of outages, onboarding/offboarding staff, and supporting IT operations across the airport footprint.
*Salary Range: $110K/Year-$120K/Year - Dependent on Candidate's Qualifications
Key Responsibilities
- Respond to incoming helpdesk requests and emails, following established troubleshooting procedures.
- Analyze, document, and resolve production outages and system incidents; escalate as needed.
- Submit and track service requests in Freshdesk, IT Service-Now, and other ticketing systems.
- Provide staff onboarding and offboarding IT support.
- Perform PC hardware/software installations, upgrades, relocations, and maintenance.
- Support deployments across airport locations and Division-wide sponsored events.
- Deliver computer orientation and on-the-job training to new staff members.
- Provide IT support for Microsoft Office 365 (Word, Excel, Outlook, Teams, OneDrive).
Qualifications & Technical Expertise
- Experience: 10+ years of IT technical support experience in troubleshooting, hardware/software installations, and user support.
- Education: Bachelor’s degree in Computer Science or related field preferred.
- PC Hardware: Proficient in diagnosing and resolving component failures (motherboards, power supplies, memory, storage) and handling upgrades/configurations.
- Windows OS: Skilled in installing, configuring, and administering Windows 10/11; applying patches, system updates, and driver updates.
- Microsoft Office 365 Suite: Strong background deploying, troubleshooting, and supporting Office 365 productivity tools and collaboration platforms.
- Soft Skills: Effective communicator, capable of explaining complex issues to non-technical users. Strong organizational, problem-solving, and time management skills.
- Other Requirements: Ability to lift at least 40 lbs.; flexibility to work varying shifts, weekends, or overtime; valid driver’s license and access to a vehicle.
Why Join Greenridge?
- Be part of trusted leader in delivering impactful public sector projects.
- Play a meaningful role in shaping safe, modern, high-quality school environments.
- Join a team of experienced professionals dedicated to public infrastructure excellence.
We offer one of the most competitive benefit packages in the industry. Our benefits provide a level of personal care and support that only Greenridge can delivery for you and your family's well-being.
Benefits
- Medical and Health Benefits: We are excited to offer our team a range of comprehensive medical, vision, and dental plans! Employees can choose from select options where Greenridge will take care of 100% of your premiums, and cover 50% of your dependents’ premiums. Additionally, we provide company-sponsored AD&D life insurance for added peace of mind.
- Retirement Planning: At Greenridge, we want to help you plan for a secure future! Our competitive 401k program allows you to save and invest your income, with the company matching 100% of your first 3% of contributions and 50% on the next 2%.
- Paid Time Off: We believe in maintaining a healthy work-life balance, which is why we offer two floating holidays and a special birthday holiday each year. Plus, you’ll accumulate competitive vacation and sick leave time for those well-deserved breaks!
- Professional/Educational Development: We’re passionate about supporting your growth! Greenridge provides financial assistance for employees pursuing higher education or professional certifications. We also reimburse costs and annual renewals associated with professional licenses and industry-recognized certifications.
- Employee Referral Program: At Greenridge, we know that great talent knows great talent! That’s why we have an employee referral program to reward our team members for bringing in their friends and professional peers from the A|E|C industry. Referral rewards range from $5,000 to $10,000 per successful hire depending on position.
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