IT and DevOps Specialist

Job Description: 

About this Role

We’re looking for a hands-on, service-oriented IT & DevOps Specialist to support both our internal IT operations and cloud infrastructure. This hybrid role combines desktop support and employee onboarding responsibilities with AWS DevOps tasks such as managing CI/CD pipelines, automating cloud deployments, and maintaining secure, scalable infrastructure. You’ll also manage our Microsoft 365 tenant and core security tools, ensuring a secure, efficient environment for our team.

Key Responsibilities

End-User Support & Internal IT

• Provide front-line technical support via a ticketing system for internal users (hardware, software, connectivity)

• Provision, configure, troubleshoot, and manage laptops and desktops (Windows/macOS)

• Own the onboarding/offboarding process including accounts, access, and equipment setup

• Maintain hardware inventory and software licensing

• Administer user accounts and permissions in Microsoft 365 and Azure AD

DevOps & Cloud Infrastructure (AWS)

• Manage and optimize our AWS infrastructure (ECS, RDS, S3, IAM, CloudWatch, etc.)

• Maintain CI/CD pipelines (e.g., GitHub Actions, Jenkins, or similar)

• Automate infrastructure provisioning and deployments using IaC tools like Terraform or CloudFormation

• Monitor cloud performance, availability, and cost • Assist with incident response and postmortem/root cause analysis for incidents

Security & Compliance

• Administer security tools (EDR, MDM, password managers, MFA, etc.)

• Ensure endpoint compliance and security baseline enforcement

• Support access controls and least-privilege policies across cloud and internal systems

• Assist with security audits, policy enforcement, and patching

• Maintain Security Score Card score of 95 or greater

Qualifications

• 3 to 6 years of combined experience in IT support and DevOps/infrastructure

• Strong knowledge of AWS services • Experience managing Microsoft 365 and Azure AD

• Familiarity with CI/CD pipelines, infrastructure automation, and monitoring tools • Proficiency with Windows and macOS troubleshooting

• Experience managing security and compliance tools (e.g. Crowdstrike, Rapid7, VeraCode, etc.)

• Excellent problem-solving and communication skills

• Top Candidates will posses the following skills:

o Scripting and automation (Powershell, Bash, Python)

o AWS Certification

o Experience with version control (Git and GitFlow), containerization (Docker and Kubernetes), or IAC tools

o Familiarity with PCI and SoC2

o Experience supporting distributed or remote-first teams

"At this time, we are unable to offer employment sponsorship for this position."

#LI-PP1

Business Unit: 

Scheduled Weekly Hours:

Number of Openings Available: 

Worker Type: 

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.