Senior ServiceNow Technology Specialist

Minimum Clearance Required

Responsibilities

I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, including the Department of Defense. We are seeking a Senior ServiceNow Technology Specialist to support our customer’s operations in Washington, DC. This effort provides our Government customer with IT Staffing and Consulting services. This position will be on-site.

Responsibilities:

• Create and maintain architectural documentation and align ServiceNow platform capabilities with business strategy and roadmaps.
• Lead the Platform Support Team, implement best practices and policies, and oversee architectural impact analysis for new requirements.
• Design and develop new ServiceNow applications, assist with incident resolution, and mentor administrators and analysts.
• Collaborate with stakeholders to gather and document business, process, and data requirements throughout the project lifecycle.
• Translate technical concepts for stakeholders and support estimation, planning, and testing of platform releases.
• Review technical designs, create test plans, identify and document defects, and perform regression testing.
• Lead organizational change management efforts, develop communication and enablement strategies, and drive platform adoption.
• Plan, develop, and deliver training programs, promote awareness, and assess risks to ensure successful platform usage.
• Analyze complex system requirements, design software tools, and manage development using CASE tools and standard methodologies.

Oversee software testing, debugging, documentation, and performance improvements while providing technical direction to development teams.

Qualifications

Essential Requirements:

• US Citizenship

Required Experience:

5-7+ years of experience in the following:

• Possessing experience in ServiceNow development, IT service management, and software lifecycle practices including Agile, DevOps, Lean, Iterative, and Waterfall.
• Applying the Now Create methodology and managing full lifecycle application development on the ServiceNow platform, including advanced system administration.
• Designing, configuring, and maintaining workflows, catalog items, forms, tables, and fields within ServiceNow to support business operations.
• Developing applications using JavaScript, AngularJS, CSS, and web services for cloud, mobile, client-server, and middleware platforms.
• Creating and maintaining relational data models and working with databases such as CMDB and other relational platforms.
• Leading business process reviews, gathering and analyzing requirements, identifying areas for improvement, and ensuring traceability throughout the SDLC.
• Communicating effectively with stakeholders, facilitating meetings, and documenting results to align solutions with business needs and strategies.
• Conducting quality assurance testing, including functional, non-functional, integration, regression, and automated testing using best practices and tools.
• Using strategic analysis, data storytelling, and fit-gap assessments to developing enterprise-level solutions and change management strategies.
• Demonstrating strong problem-solving, time management, interpersonal, and leadership skills, while thriving in deadline-driven, multi-stream environments.

Education and Certifications:

• A Bachelor’s degree from an accredited college or university

I2X Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected Veteran status, or disability status. 

Salary bands have not yet been determined for this opportunity. I2X Technologies considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, and market and business considerations when extending an offer. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

While performing the duties of this job, the employee will regularly sit, walk, stand, and climb stairs and steps. May require walking long distance from parking to workstation. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and the public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

I2X Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. I2X offers a competitive compensation program and comprehensive benefits package to our employees.