Application Analyst, Niche Applications

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for an Application Analyst, Niche Systems at our National Center in Dallas, Texas. (Home based work is available) 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

· Serve as the technical subject matter expert for multiple complex applications, including but not limited to: Jira, Jira Service Management, Azure DevOps, Smartsheet, Qualtrics, Contraxx, and other SaaS-based systems.

· Provide Tier 3 support, issue resolution, and proactive application monitoring to ensure high availability and optimal performance of supported systems. Oversee security access and administration for applications.

· Lead the strategic planning, design, configuration, and enhancement of assigned applications across departments in alignment with organizational goals.

· Collaborate with business stakeholders to define system requirements, improve workflows, and recommend solutions that enhance efficiency, accuracy, and scalability.

· Plan and organize application configuration and enhancement projects, including requirements gathering, identifying resources, vendor coordination, testing, training, and deployment.

· Serve as a liaison between BT and business units, to ensure business understanding and user alignment with assigned application best practices and standards.

· Conduct in-depth troubleshooting and root cause analysis; identify opportunities for automation and performance optimization.

· Own and maintain application documentation, including configuration standards, technical guides, vendor information, and training resources.

· Champion data governance, application security, compliance, and quality standards across systems.

· Develop and deliver training, best practices, and knowledge transfer sessions for power users to increase user adoption and competence within the applications.

· Work with vendors and developers to escalate and resolve application issues and enhancements.

Qualifications

• Bachelor’s degree in computer science, Information Systems, related field or equivalent work experience.
• Minimum 3 years of progressive experience supporting, managing, and administering enterprise and business applications.
• Advanced knowledge/experience with Jira and Azure DevOps
• Demonstrated experience with application performance monitoring, change control, security administration, and data integrity management.
• Proficient in Excel and Excel Formulas
• Strong interpersonal and communication skills with the ability to lead technical discussions and coach application users.
• Ability to work independently and proactively identify and implement solutions.

Preferred Skills & Competencies:

• Experience with project management methodologies (Agile, Waterfall, or hybrid) and tools such as SharePoint.
• Working knowledge of API integrations, and low-code/no-code platforms.
• Proficiency in tools and languages relevant to supported applications, including SQL, HTML, CSS, JavaScript, JSON, APIs, and scripting languages.

Compensation & Benefits

The expected pay range will be $85,000 - $95,000.  Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range.The American Heart Association invests in its people. Here are the main components of our total rewards package.

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs; based on type of position
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees.  This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.This position not a match with your skills?  Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities