Sales Support Specialist

Shape the Future of Packaging with Us

Join a global team of 6,900 passionate professionals innovating at the forefront of packaging technology in the pharmaceutical and food industries. At Syntegon, we’re more than just a packaging company — we’re trusted partners helping customers worldwide deliver life-saving medicines and high-quality food products through cutting-edge, sustainable solutions.

From ensuring vaccines are filled with precision and safety, to optimizing the therapeutic delivery of tablets, to sustainably wrapping your favorite chocolates and snacks — Syntegon is behind the brands people trust every day.

Now’s your chance to be part of something bigger. Apply today and help us build a smarter, safer, and more sustainable world — one package at a time.

Why Join Syntegon New Richmond?

Located in the scenic city of New Richmond, Wisconsin, Syntegon Packaging Technology, LLC offers:

• A dynamic, high-tech work environment focused on robotics, precision filling and wrapping equipment, and complex service solutions.
• A chance to work with a large and advanced installed base of packaging equipment.
• Easy commuting distance from Minneapolis/St. Paul and Eau Claire, WI.
• Opportunities for career growth, continuous learning, and making a tangible impact on global health and food safety.

Come grow with us and make a difference — in your career and the world.

We are seeking a highly organized and detail-oriented Order Entry & Sales Support Specialist to join our team. This role is essential to ensuring smooth and efficient sales operations by processing customer orders and supporting our internal sales teams. You will handle a variety of administrative tasks, from managing customer accounts to assisting in the preparation of sales proposals.

• Process machine, parts, and change orders including down payment invoicing, tax coding, and commission submissions
• Maintain order entry tracking spreadsheet
• Create order folders and prepare order acknowledgement documentation 
• CRM: work with sales to create customer numbers and manage customer accounts/ opportunities
• Monitor request for quote inbox and set up new projects in SAP
• Backup for reception duties including supporting customer visits and no charge orders

Basic Requirements:

• High School Diploma or equivalent required 
• Proficient in Microsoft Office, especially Outlook and Excel
• Ability to work collaboratively with Sales, Finance, and other cross-functional teams

Preferred Qualifications:

• Minimum of an associate degree (2-year) in Business or equivalent experience preferred. 
• Experience with SAP 
• Experience working in a project-based or engineering-to-order (ETO) company
• Solid understanding of financial processes related to sales orders, such as incoterms, payment terms, and revenue impact
• Familiarity with the impact of sales processes on finance (e.g., billing, invoicing, revenue recognition)
• Prior experience managing order changes and handling multiple order revisions

The anticipated base salary for this position starts at $26.00 hourly. 

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

We Care About Your Well-Being

At Syntegon, the welfare of our employees is a top priority. That’s why we offer a comprehensive and competitive benefits package designed to support your health, financial security, and personal growth from day one, including:

• Health Coverage: Medical, Dental, Vision, and Prescription plans starting from your first day.
• Retirement Savings: 401(k) plan with a generous company match to help you plan for the future.
• Financial Protection: Employer-paid Short- and Long-Term Disability Insurance, plus Life Insurance for your peace of mind.
• Career Growth: Education Assistance Program to support your continued learning and development.
• Work-Life Balance: Paid Time Off to recharge and enjoy your personal time.
• Support When You Need It: Access to our Employee Assistance Program for confidential counseling and resources.

Join Syntegon and enjoy benefits that help you thrive both at work and beyond.

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.