Journeyman Field Service Technician

SGP Recruiting provides both operations and strategic support to Tribal 8(a) and commercial organizations. Our client is a CVE-verified Veteran-Owned Small Business (VOSB) and a proud ISO 9001:2015 certified organization specializing in systems integration and enterprise management solutions. As a trusted GSA MAS contract holder, they deliver mission-critical telecommunications, network infrastructure, and IT services to Federal, State, and Local Government agencies, the U.S. Military, and private-sector clients.

They are seeking a motivated, career and customer-oriented Journeyman Field Service Technician in Doral, FL. Possible other locations for this position: Key West, Newport (FL), and Naval Station Guantánamo Bay (NSGB). Join a team dedicated to Meeting today’s mission demands requires more than just technology — it requires the right people, the right expertise, and the right partners working together with precision and purpose. Propel your career forward and be part of something extraordinary.

Salary Range - $55 – 61K Annually.

Employment - Full time

Worksite Type - Onsite

Security Clearance Required – Secret

Responsibilities include but are not limited to:

· Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.

· Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.

· Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.

· Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.

· Escalate complex issues to senior Technicians and contribute to process improvement initiatives.

Minimum Qualifications:

· HS diploma: a candidate holding a relevant Bachelor's degree may be granted 2 years’ experience credit for education.

· 3+ years of experience with 2+ years of position-specific relevant experience.

· Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.

· Proficiency in installing, configuring, and troubleshooting Windows operating systems.

· Experience with cybersecurity tools and best practices.

· Experience with end-user device support (desktops, laptops, mobile devices).

· Experience with Active Directory and remote desktop tools.

Desired Qualifications:

· Bachelor’s degree in information technology, computer science, or a related field.

· Experience with mobile device management (MDM) Solutions, cloud technologies (e.g., AWS, Azure), scripting and automation tools, and ticketing systems.

· CompTIA A+ Certification.

· Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM)

Our client provides a variety of benefits including company-paid health, dental & vision insurance coverage, as well as additional employee-paid health insurance options; company-paid life and disability insurance; 401k retirement savings plan with employer match; 10 company paid holidays per year, and paid time off.

Our client also considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.