Technical Account Manager
At Stigg, we’re reinventing how software companies manage pricing and packaging, making it effortless, flexible, and developer-first. We’re building for builders: the engineering and product teams shaping the next generation of SaaS.
Trusted by companies like Miro, Webflow, PagerDuty, Upwork, Qlik, and Productboard, Stigg helps high-scale teams turn monetization into a growth engine instead of a bottleneck.
Now we’re looking for a Technical Account Manager who will own the post-sales customer journey, from implementation to adoption and growth.
You’ll partner with some of the world’s most innovative SaaS companies, helping them integrate Stigg seamlessly, maximize value, and scale their monetization operations efficiently.
As a trusted advisor, you’ll combine deep technical understanding with a customer-first mindset, ensuring that each deployment leads to tangible business impact.
What you'll do
Own the technical post-sales lifecycle, driving customer success from onboarding and go-live through adoption and value realization.
Collaborate with Product, Engineering, and Sales to represent the customer voice and influence roadmap priorities.
Lead technical workshops and deep-dives to accelerate adoption and remove friction points.
Monitor customer health, usage, and business outcomes, identifying opportunities for growth.
Act as a trusted advisor, building long-term relationships with engineering and product leaders.
Requirements
4–6 years of experience in Enterprise B2B SaaS, ideally in technical account management, solutions engineering, or customer success roles.
Solid technical background — familiarity with APIs, SDKs, and cloud architectures (AWS, Node.js, TypeScript preferred).
Proven experience driving product adoption, technical enablement, and measurable value for enterprise clients.
Strong problem-solving skills and the ability to navigate complex customer environments.
Excellent communication and stakeholder management skills — you can speak both technical and business fluently.
Bonus: experience with SaaS monetization, feature management, or usage-based billing systems.
How We Measure Success
Accelerate customer onboarding and implementation velocity.
Maintain strong product adoption, engagement, and satisfaction.
Drive consistent and growing usage across customer accounts.
Ensure customers renew and expand successfully.
Why You’ll Love Working at Stigg
Stigg is transforming how modern software companies sell and monetize. Our APIs power the monetization infrastructure behind some of the fastest-growing SaaS products in the world.
Joining now means joining the core team that will shape the category, and the conversations driving it. You’ll have real ownership, creative freedom, and a front-row seat to how the world’s best software companies think about pricing, packaging, and go-to-market.
Perks
Stock options, competitive salary, latest MacBook Pro, amazing dog-friendly office, and great team vibes.
Office<>Remote
We work mostly together at the office to foster collaboration and creativity.
This role is based in our Williamsburg, New York office, with 4 days a week on-site and flexibility for 1 remote day. We’re happy to help with commute, workspace setup, and anything else that helps you feel at home.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Help accelerate Stigg’s growth by prospecting and qualifying technical SaaS buyers for an API-first monetization platform from our Williamsburg office (4 days onsite, 1 remote).
Engine seeks a Strategic Partner Success Manager with construction industry expertise to onboard, activate, and scale a portfolio of post-signature partners while driving joint GTM and measurable growth.
Lead marketplace strategies and operations for a portfolio of global brands at Pattern, leveraging analytics and cross-functional collaboration to drive marketplace growth while using Mandarin and English to manage partner relationships.
Polarity is hiring an experienced Senior Customer Success Manager to lead enterprise customer relationships, drive time-to-value, and support adoption of its threat intelligence and analyst workflow solutions.
Act as the primary technical and strategic partner for a portfolio of enterprise customers at Cloudinary, driving retention, adoption, and expansion of our media and asset solutions.
Lead strategic account relationships for SugarCRM’s largest global customers, owning retention, expansion, and cross-regional coordination as Principal Customer Success Manager.
Big Health is hiring a Client Success Manager to lead enterprise healthcare accounts, drive adoption of FDA-cleared digital therapeutics, and deliver measurable clinical and financial outcomes.
Lead client strategy, own P&L, and grow agency relationships as the Executive Brand Director for a San Francisco-based agency focused on breakthrough creative and measurable business results.
Lead clinician-facing partner success efforts at a fast-growing healthcare AI company to ensure adoption, drive expansion, and serve as the voice of the customer across enterprise accounts.
Acumatica is hiring a Customer Success Manager to drive product adoption, retention, and expansion for a portfolio of SaaS/ERP customers while delivering world-class customer satisfaction.
A Senior Client Success Manager to act as a strategic advisor for enterprise brand partners, leading complex creator marketing programs end-to-end while driving retention and upsell.
A results-driven SmartConnect Account Manager is needed to manage client relationships, grow account activity, and operationalize reporting for Spring Venture Group’s Medicare solutions in the Kansas City area.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
