Customer Service Representative I

SteerBridge Strategies is a CVE-Verified Service-Disabled, Veteran-Owned Small Business (SDVOSB) delivering a broad spectrum of professional services to the U.S. Government and private sector. Backed by decades of hands-on experience in federal acquisition and procurement, we provide agile, best-in-class commercial solutions that drive mission success.

Our strength lies in our people—especially the veterans whose leadership, discipline, and dedication shape everything we do. At SteerBridge, we don’t just hire talent—we empower it, creating meaningful career paths for those who have served and those who share our commitment to excellence.

The HSI Tip Line (HSITL) has a requirement for remote Customer Service Representatives (CSR) to augment current federal staff. Remote CSR’s can be located anywhere within the United States. CSRs will be expected to provide customer service and interpersonal communication skills to support the ICE law enforcement mission, as well as maintain public and community relations by answering incoming calls and processing web tips. They will review, analyze, and process tips for further action. The HSITL operates around the clock every day of the year and requires the services to be available during all times as necessary to augment federal staff.

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• 401(k) Retirement Plan with matching
• Paid Time Off
• Paid Federal Holidays

• The government requires a minimum of three (3) years of specialized experience to include performing duties in support of a Contact Center answering and responding to inbound calls or like complexity is required. Acceptable specialized CSR experience shall also include:
• Knowledge of searching databases
• Knowledge of dealing with a variety of people from varying professional/administrative backgrounds
• Ability to operate in a high-volume environment
• Ability to multitask and research information on multiple databases at the same time
• Ability to enter data and talk to stakeholders at the same time
• Ability to conceptualize scenarios and communicate it effectively to stakeholders
• Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources
• Ability to listen actively to sensitive information
• Ability to communicate effectively both orally and in writing
• Ability to utilize telephony systems, CRM and other ticket tracker systems, and Microsoft Office Suite

SteerBridge Strategies is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity—regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.

We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.