Product Owner II, Payments

The Company

SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities.

Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability.

Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join us in transforming an essential industry that powers communities across the Americas.

Position Overview

We're seeking a skilled Product Owner with experience in payment processing and processor integrations to lead payment-related development projects. As Product Owner for Payments at SpryPoint, you'll play a key role in collaborating with utility clients and product teams to manage the SpryWallet product backlog and execute our product roadmap. You'll gather requirements, prioritize features, and ensure development work aligns with client needs while supporting the team through sprint cycles.

Our ideal candidate understands the end-to-end payment processing lifecycle, is knowledgable about payment industry regulations, and can effectively translate customer requirements into actionable development work.

• Facilitate discovery sessions with internal and external stakeholders to refine existing features and uncover new opportunities
• Manage and evaluate product ideas from multiple internal and external sources
• Create feedback loops throughout the development cycle to ensure ideas translate to valuable products
• Work closely with Development Team Leads to ensure successful product delivery
• Engage with Service Delivery on specific project requirements and influence customer transition timelines
• Support the Development team through SCRUM sprint cycles
• Partner with Customer Success to identify patterns and trends in customer issues and enhancement requests
• Provide product demonstrations to internal and external stakeholders
• Deliver new feature education to support user enablement for both internal teams and customers
• Collaborate on defining product management processes and best practices, including internal education
• Partner with the Product Manager to define objectives and key results for the Payment product
• Collaborate with the product management team on Quality Management practices through design, development, and release cycles
• Provide forecasts on feature availability and product timelines
• Support the sales process by estimating quotable development work
• Collaborate with business development on RFP responses and Statement of Work documents
• Stay current on payment industry standards, regulations, and compliance requirements
• Partner with processing vendors and technology providers to gather requirements and build best-in-class solutions

• Thorough and detail-oriented approach to work
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and prioritize effectively
• Positive, creative, and curious mindset
• Understanding of system design and analysis
• Experience in the Utilities Industry preferred
• Strong collaboration skills with internal teams and external customers
• Experience working with payment processor integrations
• Strong understanding of typical payment workflows
• Familiarity with payment industry terminology
• PCI DSS certification or equivalent security training highly preferred

Our Exciting Hiring Process!

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Here’s a peek into our hiring process for this position, so you know exactly what to expect:


👋 Stage 1: 30-minutes Recruiter Interview

We'll dive into your professional background and experience, share more about SpryPoint and the role, and answer any burning questions you might have.

👥 Stage 2: 30-minute Hiring Manager Interview
with Dave, Group Product Manager

In this interview, you’ll have the opportunity to discuss your experience and insights with Dave. He’ll be eager to learn more about how your background aligns with the Product Owner, Payments role.


👥 Stage 3: 1-hour Interview 

You'll meet a few members of the team to dive deeper into your experience as a Product Owner. This is your chance to share your expertise, walk us through your approach to product management, and showcase your skills.


👥 Stage 4: 45-minute Final Interview

This is a great opportunity to demonstrate your technical expertise and how you work with the Engineering team.

🚀 Stage 5: References/Offer

We'll check your references to confirm all the great things we've learned about you. If all goes well, we’ll be thrilled to extend an offer and welcome you to the team!

💫 Expect More From Your Career at SpryPoint

🚀 Work your way - Remote-first environment with flexible working hours across North America

💰 Competitive Total Rewards - Comprehensive compensation package that grows with you

💻 Complete Setup - MacBook + $500 to create your ideal home workspace

🏥 Total Wellness - Health, dental, vision, and life insurance from day one

🏝️ Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days

📈 Future Security - RRSP (Canada) and 401k (US) matching programs

🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program

🧳 Team Connection - Annual company events and team offsites that bring us together

Professional Identity Verification 

To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.

Equal Opportunity & Inclusion 

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

Accommodations 

Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.