Strategic Customer Success Manager, Partners
Skills
- Enterprise account management and strategic customer success
- Experience engaging senior health plan / payer executives
- Strong data analysis and reporting to inform recommendations
- Cross-functional stakeholder management and internal influence
- Excellent executive presentation and communication skills
- Sales enablement, upsell and renewal strategy execution
- Project management and process improvement
- Ability to operate in fast-paced, ambiguous environments
- High attention to detail and organizational skills
Responsibilities
- Serve as relationship owner, product expert, and primary advocate for a book of large health plan customers
- Build and maintain trusted advisor relationships with health plan leaders and senior executives
- Align and coordinate internal partners across product, clinical, data science, operations, legal/compliance, and finance
- Monitor performance metrics and ensure contractual commitments and service delivery are met
- Demonstrate Spring Health’s value proposition tied to customer success criteria and goals
- Own the full customer lifecycle including implementation, upsells, and renewal strategy
- Develop and execute timely action plans and engagement campaigns to drive member adoption
- Prepare and present business reviews and data-driven recommendations to senior health plan stakeholders
- Collect customer feedback and lead cross-functional projects to improve processes and product fit
- Provide sales support and enablement as needed to drive expansion
- Drive variable revenue through targeted member engagement and activation strategies
- Travel as required (approximately 10–15%)
Education
- Bachelor’s degree preferred (or equivalent experience)
- Relevant degrees in business, public health, healthcare administration, or related fields are a plus
Benefits
- Health, dental, and vision coverage starting day one
- Access to One Medical and HSA/FSA plans with Spring contributions (up to $1K for HSAs depending on plan)
- Employer 401(k) match up to 2%
- Yearly allotment of no-cost visits to Spring Health clinical network for employees and dependents
- Competitive paid time off, sick leave, and company holidays
- Parental leave (18 weeks birthing, 16 weeks non-birthing) after 6 months tenure
- Access to Noom, Carrot fertility support (plus $4,000 reimbursement), Wellhub fitness/mindfulness, BrightHorizons care
- Up to $1,000 professional development reimbursement annually
- $200 per year donation matching
- Stock options and competitive total rewards package
Average salary estimate
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