Sales Support Specialist

Overview

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner.  Our values are to

• Be kind and treat all people – teammates, customers, and vendors – with respect and consideration  
• Be adaptable and embrace change
• Be accountable and take responsibility and deliver the effort to fully complete the task
• Be better and strive for continuous improvement in ourselves, our team, and the company for our customers
• Be part of the solution and solve problems, find the answers, and collaborate
• Work hard, have fun, and get things done

The Sales Support Specialist is responsible for providing support both internally and externally during the lending process.  This role involves working directly with our customers, as well as collaborating with internal teams to enhance the overall customer experience and results. The ideal candidate will have strong customer service skills, be able to work independently and as part of a team and be detail-focused and results-driven.

Responsibilities

• Work with customers via phone, email, and chat concerning improving their credit standing
• Involvement in new and ongoing projects to help improve results
• Interact directly and indirectly with the sales team
• Manage reports and work within a variety of systems
• Stay up to date on industry trends and best practices

Qualifications

• Bachelor's degree in business or a related field
• 2+ years of experience in customer service 
• Strong customer service skills, including active listening, problem-solving
• Excellent communication skills, both written and verbal
• Detail-oriented and able to multitask effectively
• Ability to work independently and as part of a team

Compensation

• $23-$24 an hour

Benefits

• Employer‑paid health, dental, and vision insurance (first available 1st of the month after 30 days from hire)
• 401(k) plan with 3% employer match
• Paid time off plan: 15 vacation days, 10 sick days, and 5 personal days per year
• Commuter Benefits
• Company Holidays
• Credit Union Membership
• Dependent Care Plan
• Disability Insurance
• Employee Assistance Program
• Life Insurance

Spring EQ is an Equal Opportunity Employer. We make all employment decisions based on merit and business needs.  If you require a reasonable accommodation at any stage of the hiring or employment process, please contact [email protected]