Onsite Implementation Specialist (Washington, DC)
Washington, DC
At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
Recently, SpotOn was:
- Named one of Fast Company’s Most Innovative Companies
- Awarded Great Places to Work and Built In’s Best Workplaces for the fourth year in a row
- Selected as the Best Overall Restaurant POS by NerdWallet
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
That’s where you come in.
We are looking for an Onsite Implementation Specialist to join our team. This position will be responsible for coordinating and the physical installation of a Restaurant POS. This could include but not limited to: Performing a site readiness survey, installing the POS, training the staff and managers on use of the product and related materials for up to two weeks and upselling other pieces of our product suite that may benefit the owners in running their business. You will need to have a vast knowledge of restaurants and how they operate. The goal of this role is to aid in setting up the business to run more successfully and efficiently prior and immediately following the installation of Restaurant POS
Essential Functions:
- Hardware install- workstations, pin pads, printers, cash drawers, switches, and other hardware devices that integrate with RPOS.
- Install router/ firewall, patch cables, cable management
- Onsite training and live support
- Menu/system functionality changes
- Reporting training and how to use this information to run business
- Follow up meetings and calls with the merchant to ensure a successful transition
- Pre and Post Installation setup tasks
- Onsite/remote Site Readiness Visits
- Onsite/remote Troubleshooting
- Must be able to Travel 3-5 days per week (local and out-of-state)
Qualifications:
Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.
- 2+ years of experience with POS implementation, performing installations or working in restaurants
- Experience working in a wide variety of restaurant types is preferred
- Demonstrated ability to remain calm under pressure
- Possess strong analytical and critical problem-solving skills
- Self-Motivated: Demonstrated ability to work independently with minimal supervision. Takes initiative to complete tasks, set goals, and follow through consistently. Proactive in identifying problems and implementing effective solutions.
- Excellent written and verbal English (second language is a bonus) communication skills
- Ability to interact with and coach a wide variety of stakeholder, ranging from restaurant managers and owners, to business executives and chefs
- Knowledge of Travel Booking platforms
Benefits:
At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:
- Medical, Dental and Vision Insurance
- 401k with company match
- RSUs
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups to build community and inclusion at work
- Monthly cell phone and internet stipend
- Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
Compensation:
- The hourly pay ranges from $21.00 - $27.00 per hour for this position.. Offers will be reflective of the candidates location and experience.
- Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
- Offers will be reflective of the candidate’s location and experience.
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender,
gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
SpotOn is an e-verify company.
Lead the daily operations and compliance efforts as a Home Care Office Manager at AdvisaCare, dedicated to compassionate home health care.
Lead the global fraud risk management for American Express’ card business operations, delivering governance and innovative solutions to mitigate fraud across the enterprise.
Support Colby College’s Art and Classics departments through comprehensive administrative and office management duties ensuring smooth daily operations.
Lead supply chain operations and a small team at Commonwealth Fusion Systems to optimize procurement, inventory, and supplier management for fusion power plant development.
Lead and manage the food and beverage operations at Crowne Plaza Crystal City, ensuring excellent guest experience and effective team performance in a prestigious hospitality group.
Oak View Group is hiring a Manager of Operations to manage daily facility functions and staff at the Kovalchick Complex, optimizing operations for outstanding event experiences.
A fully remote Facility Coordinator role focusing on facilities support, client communication, and operational excellence for ServiceChannel.
Drive critical operational risk event management and system enhancement efforts as a Senior Manager at American Express, shaping risk frameworks and processes organization-wide.
Lead and support store operations and staff development as Assistant General Manager at the iconic American luxury brand, Tory Burch.
Support the CEO of a growing creative company as a Virtual Executive Assistant managing schedules, communications, and operations remotely.
Lead the Biomedical team as Operations Manager overseeing service quality, cost control, and team development in the Nor Easters market at DaVita.
CESI seeks a skilled Logistics Manager to oversee IT asset purchasing and management on a military program at Fort Meade.
Hollister seeks a Key Lead in Cherry Hill to supervise store floor activities and drive sales while fostering a positive team environment.
SpotOn’s mission is to develop software and payment technology for people who want to run their business on their own terms. Because if you’ve got the courage to strike out on your own, you ought to have the freedom to do things the way you want a...
3 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
