Consumer Sales Operations Lead (Starlink)
Skills
- Customer-facing relationship management and account ownership
- Project and operations management across cross-functional teams
- Strong problem-solving and investigative (sleuthing) ability
- Ability to read and interpret contract requirements and deliverables
- Professional written and verbal communication, including presentations
- Willingness to work extended hours/weekends and travel as needed
Responsibilities
- Serve as primary point of contact and owner for assigned retailers and distributors, driving retention and revenue growth
- Manage orders, delivery timelines, invoices, e-invoices, payments and credits with distributors, retailers, production planning, sales, and logistics
- Deliver high-quality service and timely resolution of partner issues and escalations
- Develop and maintain relationships to identify partner requirements, manage expectations, and align on payment schedules and risks
- Drive forecast realization by monitoring commitments and proactively addressing execution risks
- Identify, lead and implement process and system improvements to streamline handoffs across cross-functional teams and scale retail operations
- Capture partner feedback and translate it into actionable operational or product changes
Education
- Bachelor's degree in engineering or business OR high school diploma/equivalency with 2+ years of professional experience
Benefits
- Comprehensive medical, vision, and dental coverage
- 401(k) retirement plan
- Eligibility for company stock, stock options, or long-term cash awards
- Potential discretionary bonuses and Employee Stock Purchase Plan
- Paid parental leave
- Short- and long-term disability insurance and life insurance
- Approximately 3 weeks paid vacation and 10+ paid holidays per year
- Paid sick leave per company policy and various employee discounts/perks
Average salary estimate
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