Chapter Coordinator - job 1 of 2

Job Title: Chapter Coordinator

Department: Missouri Chapter

Location: St. Louis, MO

Reports To: Chapter Director

Supervises: n/a

Duration: Temporary (up to 6 months) 

Context:  At the Sierra Club, we believe in the power of interdependence. Together, we remain committed to the fight for a healthy climate built on a foundation of environmental, racial, economic, and gender justice – a future where all people benefit from a healthy, thriving planet and a direct connection to nature. As the climate crisis and deeply entrenched systemic racism all fuel injustice, we will continue to fight for a bold, transformational agenda that recognizes the interconnectedness between our planet, our humanity, and our future. By recognizing that our destinies are tied, we continue to name that all things are fundamentally connected, and the overlap between ecology, race, gender, and representative government will move to either advance our collective humanity or to oppress it. Sierra Club has close to 800 staff across the country and a network of 64 local chapters that are led and fueled by thousands of volunteers. We are also proud to be a unionized employer, with three labor unions representing more than half of our employees.

Scope: The Chapter Coordinator is responsible for providing office management and administrative functions including the training and supervision of office support volunteers and interns.  The Coordinator must be informed and organized, and be able to respond accurately and promptly to questions from officers, members, and the general public. This position is crucially important to the success of the chapter's conservation campaigns, educational efforts, and fundraising programs. Performs administrative and general office duties, coordinates Chapter activities and meetings, interacts with volunteers, responds to routine inquiries from members, volunteers, and the general public.  Works with the Chapter Treasurer to maintain records and accounts and cash flow associated with Chapter staff, volunteers, interns, donations and office functions.

The Missouri Chapter was created in 1972 and has more than 50 years of experience leading grassroots campaigns to explore, enjoy, and protect our state. We are proud to represent more than 30,000 members and supporters throughout Missouri and work with a large variety of groups for a better future.

• Provide clerical and administrative support to the Chapter Director and, as needed, the volunteer Executive Committee. Coordinates office volunteers, reception, mail systems, filing, purchasing and maintaining office supplies and equipment, maintaining materials inventory and ensuring office space is functional and usable for volunteers. Review and route incoming mail; maintain office supplies, tabling supplies, and office equipment; answer the general phone line and email inbox; respond to routine inquiries from Sierra Club members and the community; maintain and update shared calendars. 
• Support the Treasurer to track and maintain financial records. Provide basic bookkeeping duties including processing of payables and received donations. Works with the Chapter Director to understand sources of funding and administrative pathways for reimbursement, properly tracking income and expenses. Submits eligible expenses and related documentation for reimbursement. Coordinates with the chapter Treasurer, Sierra Club Foundation and Finance department, as needed. 
• Support the Chapter Fundraising efforts. Process cash and check donations in Salesforce and other appropriate databases and coordinate with Treasurer to deposit and track donations. Print and process thank you letters, support development activities by creating fundraising materials in coordination with Development Committee volunteers and Chapter staff, and assist with other fundraising tasks.
• Maintain financial records and databases including mailing lists, activist lists, donors, etc. Assist volunteers and staff with routine data entry and updating data systems including Campfire, LEADERS, Salesforce, and VAN as appropriate. This includes the handling of sensitive financial and personnel information. Serves as point of contact for inquiries regarding budgets, reimbursements and proper procedures. 
• Format and send external communications including email, social media, and newsletters. Using appropriate systems, format digital communications to members and supporters via Marketing Cloud, Salesforce, VAN, Facebook, Instagram, Campfire, Twitter, etc. Work with Chapter Director and Chapter staff to ensure timely and accurate external communications are sent regularly and according to appropriate calendars. Assist in maintaining chapter website and other content creation.
• Support Chapter Outings program. Maintain outings leader database and files, post outings on websites, oversee required outings leader trainings statewide, answer questions in collaboration with national outings staff, and work with volunteer leaders to ensure outings leaders are demonstrating Sierra Club’s commitment to equity and risk competence, and are reporting to the MO Chapter ExCom on Chapter Outings progress.
• Support chapter membership retention and growth. Manage volunteer interest lists and new member lists, coordinate quarterly new member calls with staff and volunteer leaders, coordinate and help plan quarterly welcome training, support volunteer leaders to contact lapsed members and welcome new members to the Sierra Club.

• Customer service oriented. You are an individual who is able to work across lines of difference to create a pleasant, professional, and inclusive atmosphere in the office, at events, and via other forms of communication.
• Ability to strategically prioritize work. You are able to complete a high volume of work with efficiency.
• Proficiency with computer programs. You are able to work proficiently with computer programs including word processing, spreadsheets, and database management. You are able to learn new systems and programs with appropriate training. 
• Excellent written and oral communication skills. You can interact effectively with volunteers, members, staff, and the general public. You can answer questions clearly and concisely and effectively manage relationships.
• Committed to evolution. You are committed to continuously deepening and evolving your own understanding of systems of oppression through study, openness, and humility. And you easily recognize your own relationship to privilege and power, examining and shifting your behaviors as appropriate.
• Uplifting and additive. You see mistakes as opportunities for growth; problems as catalysts for solutions, and inspire others along the journey. You carry a constructive approach, can-do attitude, a sense of humor, and authentic kindness wherever you go.
• Operational administration. You are able to learn and follow operational practices and you have excellent judgment on when an exception warrants escalation. Able to offer clear guidance to individuals engaged in any sort of financial transaction.
• Highly organized and attentive to detail. You follow up on details, track small pieces of information through a system, and maintain organized records for followup and verification.
• Proficient in paper and digital tools. You use or can learn Quickbooks, Salesforce, Google Drive, email and video conferencing tools to perform the requirements of a hybrid workplace.

• Accounting and bookkeeping skills. You consistently, efficiently and accurately manage payments, checks, transactions and accounting in accordance with established policy and standard bookkeeping best practices.
• Detail-Oriented. You are able to maintain a high level of attention to detail and are thorough enough to catch errors before work is completed.
• Flexible. You are able to adapt to changing plans and priorities in a fast paced work environment.
• Volunteer Management. You know how to welcome, train and retain volunteers to support chapter functions.
• Strategic Planning. You engage in strategic planning for the chapter and can interpret how the Sierra Club's strategic framework influences your priorities.

To Apply

The Sierra Club provides equal employment and advancement opportunities to all staff members. Employment decisions are based on merit, qualifications, lived experience and skills. The Sierra Club does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, national origin, immigration status, socioeconomic status, ancestry, age, size, sex, sexual orientation, gender, gender identity, familial status, veteran status, disability, AIDS/HIV status, medical condition, prior conviction, arrest history, traits historically associated with race, including, but not limited to, hair texture and protective hairstyles, or any other characteristic protected by law.

The Sierra Club values applicants who are people that identify as Black, Indigenous, and other minoritized groups; women; queer, transgender, gender non-conforming, and gender fluid people.

Explore, enjoy and protect the planet.