Director, Clinical Execution & Operations – Cigna Healthcare - Hybrid

Job Summary

The Director, Clinical Execution & Operations is a key operational leader responsible for translating clinical strategies into scalable, high-impact programs across Cigna Healthcare (CHC). This role is pivotal in ensuring that clinical priorities are operationalized with clarity, accountability, and ultimately, measurable results that improve member care. This role oversees a team of 15–20 FTEs, including 4 direct reports, and is accountable for driving operational excellence and cross-functional coordination across clinical initiatives. The ideal candidate brings a strong background in healthcare operations, people leadership, and executional rigor. This role reports to the Managing Director, Clinical Strategy and Operations.

Responsibilities

Operational Leadership

• Oversee CHC clinical programs and initiatives, ensuring alignment with strategic goals and performance expectations.
• Manage a team of 15-20 FTEs, including 4 direct reports, fostering a high-performance culture and supporting professional development.
• Partner with senior clinical and business leaders to shape execution plans, resolve barriers, and ensure visibility and alignment at the executive level.
• Develop and implement scalable processes, tools, and governance models to support clinical program delivery and performance tracking.
• Ensure timely and effective execution of CHC clinical initiatives, overseeing resource planning, milestone tracking, and risk mitigation.

Cross-Functional Coordination

• Partner with CHC clinical teams, including strategy, medical management, provider network, data and analytics, and product teams to ensure continuity and management of clinical programs and priorities.
• Serve as the operational liaison between strategic planning and frontline implementation teams within CHC and across the enterprise.
• Support readiness and enablement efforts for new clinical programs and services, establishing escalation and acute-resolution pathways as needed.
• Foster a culture of ownership, executional excellence, and professional growth within CHC and across the enterprise.

Performance Management & Reporting

• Establish a reporting and oversight strategy for all CHC clinical programs, leveraging KPIs and dashboards to monitor program performance, operational efficiency, and clinical impact.
• Manage all data and reporting needs for CHC clinical, partnering with technology and data and analytics colleagues across the enterprise.
• Create clear and supportive accountability structures across program execution.
• Lead continuous improvement efforts based on performance insights, stakeholder feedback, and evolving business needs.
• Oversee executive-level updates and reporting for senior leadership and key stakeholders.

Required Qualifications

• Bachelor’s degree required; advanced degree (e.g., MBA, MPH, MHA) preferred.
• 10+ years of experience in healthcare operations, clinical program management, or related fields.
• 5+ years of people leadership experience, including managing direct reports and cross-functional teams.
• Proven ability to lead complex initiatives from strategy through execution in a matrixed environment.
• Strong organizational, project management, and communication skills.
• Expertise with performance measurement, operational dashboards, and continuous improvement methodologies.

Preferred Qualifications

• Experience in payer, provider, or integrated delivery system environments.
• Familiarity with clinical care models, value-based care, and population health strategies.
• Exposure to digital health tools and operational enablement platforms.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.