Servicing Operations Administrative Assistant

Description

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title:Administrative Assistant, Servicing Operations

Your Location: Remote/Anywhere in the US

You Report To: Servicing Operations Manager

Your Schedule:Monday to Friday 9:00am to 5:30pm EST

Your Compensation:$19.11 plus a bonus!

Learn more about our awesome Servicing Operations Department

About the Opportunity:

First Help Financial, recently voted “Great Place to Work” for five years in a row is seeking a highly motivated Administrative to accommodate our remarkable growth. This exciting opportunity will allow professional growth within FHF and establish a career, versus just a “job”! We will provide training to be successful in your new role! 

What you will do:

Your responsibilities include but are not limited to:

• Apply client payments to appropriate system
• Process PayNearMe and Money Gram payments daily
• Handle refunds in a timely manner
• Verify and process Automatic Clearing House (ACH) transactions, set up automatic payments, and integrate bank details into the internal platform
• Prepare Excel reports for payment waivers and reversals
• Cross-Functional duties include collaborating effectively with Accounting and Funding departments and external vendors
• Investigate and resolve unusual payment patterns

What you bring:

• High Diploma or GED equivalent
• Minimum of 1 year of administrative or accounting experience preferred.
• Excellent communication skills.
• Self-motivated and able to work independently.
• Strong multitasking abilities with attention to detail.
• Proficient in Excel and Outlook.

FHF Benefits…

• Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid  vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth.  FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth.  We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
  

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.