Appointment Coordinator

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Job Overview

The Appointment Coordinator is responsible for maintaining the master schedule of patient appointments for outpatient clinic visits.  This includes scheduling appointments for new and returning patients according to hospital policies.  Effectively utilizes the computerized SHCIS appointment system.  Demonstrates effective and age appropriate communication skills by phone and in person with patients, families, staff, Shriners and other visitors.  Keeps current as the database is updated and/or changed.  Shriners Salt Lake City is looking for a full time Appointment Coordinator to join the team!

Schedule: Full-time  FTE 1.0 (in-person)

Compensation range: The hired applicant's placement within the range is based on qualifications, professional experience and education.

Responsibilities

• Answers the phone in a positive customer service manner.  Uses a kind and courteous voice.  Speaks professionally to all patients, families, staff, Shriners and visitors
• Maintains confidentiality with each interaction with patients, families, Shriners, staff and visitors.  
• Schedules patient appointments, carefully, accurately and collaboratively with appropriate clinic staff.  Schedules all appointments within the time frame requested by the physicians.
• Attends 80 percent of mandatory staff meetings.  Assists with orientation of new clerical staff related to the use of the SHCIS and scheduling of appointments.  
• Assists patients, families, Shriners and visitors by giving directions to other areas of the hospital
• Identifies process/system issues and works with the Manager to identify positive solutions
• Reports any problems with appointments to the Clinical Coordinator and/or Director for resolution

Note:  This is not an all-inclusive list of this job's responsibilities.  The incumbent may be required to perform other related duties and participate in special projects as assigned.

Qualifications

Required

• Basic Life Support (BLS) Required within 3 months

Preferred

• High School Diploma/GED
• 1 Year Scheduling, registration and insurance verification
• 1 Year Microsoft Office Applications
• 1 Year Organizational skills
• 1 Year Communication Skills