Bi-Lingual Medical Receptionist

JOB TITLE: Bilingual Medical Receptionist

REPORTS TO: Gwinnett Health Center Manager

CLASSIFICATION:Non-Exempt

SALARY RANGE: 19/hr

LOCATION: Gwinnett, GA

SUMMARY

The Medical Receptionist is a full-time member of the healthcare team and assists clinicians and staff in providing the highest level of care and service to patients.  The Medical Receptionist performs a wide array of duties in supporting patient services and clinical care in the health center, including front office, intake, patient support, and other services.  This role provides clinical, educational, and administrative services under the direction of the Health Center Manager and clinician in accordance with PPSE Medical Standards and Guidelines as well as State and Federal Regulations. 

ESSENTIAL RESPONSIBILITIES

Front Office

Ensures compliance with front office procedures, including setting up and closing down the reception area, keeping the lobby/patient waiting spaces neat and orderly throughout the day, and closing patient entry points at the end of the day

Greets and welcomes all patients with a smile and excellent service; keeps patients apprised of delays or extended wait times

Completes patient check-in and registration, including advising and assisting patients with form completion

Completes patient data entry via PPSE’s Electronic Health Record and prepared charts with appropriate information

Enters relevant and appropriate information into tracking tools to improve service delivery and patient experience

Completes patient charges and payments process, including processing payments and generating receipts

Runs daily cashier reports, counts the cash drawer contents, balances day sheets, and prepares bank deposits

Checks-out patients in a professional and pleasant manner

Maintains clean and neat clinical work spaces

Allows patient to explore feelings and ask questions regarding findings and decisions while demonstrating empathy and being non-judgmental

Assists with patient intake and ensures clinician has relevant and necessary information to move forward with visit

QUALIFICATIONS

Education and Experience

Preferred - 2 years experience in healthcare, preferably sexual and reproductive health

Preferred - Electronic Health Record experience

Preferred - abortion and family planning experience

Preferred - Certified Medical Assistant or Surgical Tech

Skills

Ability to handle stress in a calm and professional manner, gracefully manage multiple projects, able to meet multiple deadlines, and comfortable working independently and as part of a team

Attention to detail and follow through on assigned work is essential

Excellent communication skills

Strong computer skills, including practice management software, MS office, and internet/email

PHYSICAL DEMANDS

Ability to travel as needed to other health centers, PPSE’s administrative offices, and national conferences.  Ability to sit and/or stand for long periods of time as needed while working in a clinical and office environment. Ability to lift 20 pounds. 

LANGUAGES SPOKEN

English required, Spanish required

OTHER

Be forthcoming and truthful in responding to the Alabama Department of Public Health, Georgia Department of Community Health and the Mississippi State Department of Health inquiries and requests for information

ESSENTIAL CHARACTERISTICS

Professional demeanor and appearance

Ability to provide / support the provision of objective information to patients about all the options available to them (abortion, adoption, or parenting) in the event of an unintended pregnancy

Benefits Available

We offer medical, dental and vision insurance, a 401(k) with employer match, paid time off, 13 paid holidays and one paid floating holiday, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, and voluntary disability insurance. 

Planned Parenthood Southeast maintains a drug-free workplace and is an equal opportunity employer. We are dedicated to upholding a non-discriminatory environment and do not discriminate against any employee or job applicant based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood Southeast is focused on fostering a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Background screens will be performed and education will be verified prior to employment. Please be prepared to provide required information and/or documentation.