Operations Support Manager
Skills
- Operations leadership in e-commerce fulfillment and 3PL relationship management
- Strong knowledge of inbound and outbound fulfillment processes
- Project management and site launch experience
- WMS configuration and dashboard implementation
- Training design and delivery for operational teams and partners
- Intermediate to advanced Microsoft Excel skills
- Ability to read and review CAD building layouts (preferred)
- Proven ability to troubleshoot operational and technical issues on-site
- Comfortable with frequent travel and weekend availability
Responsibilities
- Spend ~90% of time onsite at partner locations or ShipBob Innovation Centers to lead implementations and audits
- Manage site selection support and vetting for potential SFN partner locations
- Own the 60–90-day launch implementation phase and act as primary point of contact pre- and post-launch
- Configure dashboards, WMS settings, and performance measures to meet partner objectives
- Oversee site layout, equipment setup, and hands-on training of partner staff
- Coach partners to adopt ShipBob SOPs, tools, and WMS functionality; reinforce Phase I/II training materials
- Troubleshoot onboarding issues, resolve Jira tickets, and coordinate with Control Tower to prevent SLA breaches
- Monitor KPIs/SLAs and partner with local site leaders to implement corrective action plans
- Perform operational audits, travel to sites, and support additional implementations as required
- Ensure inbound/outbound activity, returns, VAS, and scanning processes comply with SOPs and SLAs
- Support tech-related issues (cluster cart restocks, IPS tickets) and Cubiscan assistance
- Prepare and distribute detailed daily EOD passdowns and maintain clear communication with stakeholders
- Comply with all food safety and regulatory requirements
Education
- Bachelor’s degree preferred or equivalent experience in supply chain, logistics, operations, or related field
- Relevant certifications or training in operations, project management, or logistics are a plus
Benefits
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Flexible Time Off and Paid Sick Leave
- Floating Holidays (2 days/year) and Wellness Days (1 day/quarter)
- 401(k) match
- Comprehensive benefits package and discretionary bonus eligibility
- Culture of continuous learning, collaboration, and high performance
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Vessel is hiring an Executive Coordinator in New York to manage office logistics, executive support, and social media coordination for a fast-scaling housing startup.
M&T Bank seeks a detail-focused operations specialist to support Business Banking and Consumer Collections through data entry, document preparation, vendor/attorney coordination, and compliance execution.
Act as a primary administrative and operational partner in the Mayor's Office, coordinating schedules, communications, projects, and events to help advance Baltimore's civic priorities.
Live Nation Concerts is hiring a Ticketing Manager to oversee ticket operations, event builds, inventory management, and on-site ticketing support for major touring clients in the Los Angeles area.
Lead the launch and ongoing success of our Upper West Side studio by building the team, driving community engagement, and owning studio operations and results.
Lead the C-shift inventory and kitting operations at Rocket Lab's Long Beach facility to ensure the right parts are in the right place at the right time for mission-critical production.
Experienced multi-unit restaurant leader needed to oversee operations, financial performance, and people development for Raising Cane’s restaurants across the Columbus region.
Lead EH&S operations at Flex's Orangeburg manufacturing site to ensure regulatory compliance, safe working conditions, and effective safety program execution.
Experienced automotive service leader needed to run the service department at Kia of Dayton, managing technicians, budgets, customer relations, and warranty/parts processes.
Lead and scale Plasmidsaurus’s global logistics operations—designing systems, partnerships, and teams to move biological samples quickly, compliantly, and cost-effectively across borders.
MBR Management is hiring a results-driven General Manager to lead store operations, optimize profitability, and develop a high-performing team at its Domino's location on Lindell Boulevard.
Lead community engagement and operations at WeWork 575 Lexington Ave, driving member experience, events, and day-to-day building support to boost retention and satisfaction.
Robinhood is hiring an Annuities Operations Associate in Clearwater to manage annuity servicing, act as the carrier liaison for TradePMR, and provide high-touch support to RIA clients.
ShipBob, headquartered in Chicago, Illinois, and established in 2014, is an eCommerce and logistics software company. Their platform acts as a back office for logistics, letting clients manage and edit orders, track real-time stock levels across f...
1 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
