Staff Technical Program Manager- Data & Analytics

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Data and Analytics Product team is a recently formed organization comprised of three major product pillars: Workflow Data Fabric, Workflow Data Management and Platform Analytics. The team is focused on helping our customers connect, understand and act on their enterprise data. We build solutions for our customers that power workflows and agentic AI with internal and external data to unlock exponential customer value.

Role Description

As a Staff Technical Program Manager, you will work with the Data and Analytics Product team and cross-functional partners to deliver world-class products and applications. In addition, you will support the execution of our strategy across key operational cadences.  Our teams span the globe and require program managers to keep the big picture in focus. It will be your responsibility to orchestrate and navigate across a fast moving company as we strive toward our goal of becoming the Defining Enterprise Software Company of the 21st Century.

What you get to do in this role:

• Lead cross-functional programs with Product, Engineering, Experience, Marketing, Sales, and Customer Success Teams. 
• Align programs with business goals to achieve strategic outcomes. 
• Organize complex problems into milestones, deliverables, risks, dependencies, and success criteria. 
• Convert business objectives into execution strategies and lead implementation. 
• Collaborate with stakeholders to maintain focus, plans, deliverables, and success criteria. 
• Establish regular cadences and ensure accountability within the program. 
• Provide ongoing reports on program developments to communicate objectives, status, risks, and results to stakeholders while resolving blockers. 
• Lead and conduct executive meetings and large cross-functional events. 
• Identify and mitigate risks to meet program objectives. 
• Execute change management for effective process adoption. 
• Develop necessary processes, templates, and materials. 
• Analyze trends and data to provide leadership insights. 
• Use AI to enhance program efficiency, decision-making, communication, and risk management. 

Ongoing Activities include

• Define and execute Data and Analytics go-to-market readiness plans for new and existing products, working with cross functional teams.
• Proactively identify and manage program level go-to-market issues. Communicate and collaborate among cross-functional teams to resolve critical path issues and challenges.
• Lead initiatives for improvements in Data and Analytics go-to-market enablement and strategic operations, to meet our business objectives.
• Develop and drive Data and Analytics Product Advisory Council (PAC) activities.
• Establish, collect, and enable the reporting of key product and business metrics to executives, organizational leaders and teams to inform and drive business decisions.
• Collaborate with cross-functional team on key business cadences including Quarterly Product Reviews (QPRs), bi-annual Product Roadmap Reviews (PRRs) and annual Summer Strategy.

Required skills:

• Minimum of 8+ years technical program management experience on a global scale with at least 3 years of experience running large go- to-market and product delivery programs.
• Enterprise software/SaaS industry domain expertise with the ability to understand complex technology problems is a plus. 
• Proven experience collaborating with Product, Engineering, Sales, Marketing, Customer Success, Support, Legal and other go-to-market teams. 
• Exceptional communication skills, both written and verbal, with the ability to present complex business and technical concepts clearly and effectively to both technical and non-technical stakeholders. Ability to crisply communicate at the executive level.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines and efficiently context switch amongst multiple initiatives.
• Strong collaboration and influence skills, able to work effectively with diverse teams across a fast paced, matrix environment and guide without direct authority. 
• Excellent facilitation skills in leading planning meetings, reviews, and retrospectives, including the ability to concisely and accurately communicate with team members and senior leadership (i.e. VP/SVP).
• Process-driven with propensity to create and employ repeatable processes to complete tasks more efficiently. 
• Professional certification, such as Project Management Professional (PMP) or equivalent.

For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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