Sr Mgr, Software Engrg Mgmt

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About the team:

At Platform Security Core and particularly Access Controls team, you will be helping us improve the security, performance, reliability, scalability, and feature set of our Platform Authorization Frameworks (like RBAC, ABAC, Data Filters etc). Our team is responsible for validating and enforcing access controls for every incoming transaction within the platform.

We are a group of people that are passionate, self-directed, and enjoy working on security controls/protocols with a security first mindset. We work in a very collaborative environment that empowers and enables you to succeed in your role.

Along with the ability to work on Access Controls features, you get to develop and nurture forensic abilities to craft detailed Root Cause Analysis and mitigation plans for issues introduced by the security layer of the platform. You will share your experience and skills with the team and learn from them in return.

What you get to do in this role:   

• Manage product development activities and oversee end-to-end engineering deliverables. 
• Manage team of engineers, providing technical guidance, feedback, and career development. 
• Work with product management, design, support, quality, and other dev teams to create high-quality solutions. 
• Manage daily activities of the end-to-end development team, ensuring engineering excellence, code quality, and delivery of velocity. 
• Drive continuous improvement and innovation initiatives including designing testing strategies, driving test automation to enhance reliability, performance, and scalability of products and services. 
• Solve difficult and sometimes ambiguous problems by fostering collaboration and applying structured decision-making. 
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering and quality team. 
• Partner with cross-functional teams and stakeholders to align priorities, communicate issues, and utilize best practices. 
• Present recommendations and data-driven insights to leadership and drive execution with diverse stakeholders.
• Support the ongoing management and enhancement of Access Control Enforcements while sustaining operational effectiveness
• Stay abreast of industry best practices in Access Controls space and champion as a technical lead for the team.
• Facilitate cross-functional collaboration and drive adoption of Access Control feature set.

To be successful in this role you have:

• Passion for JavaScript (backend) and the Web as a platform, reusability, and componentization
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Analytical and design skills
• Ability to manage projects with material technical risk at a team level
• Added skills that will be helpful: One or more of - SaaS experience at scale, AI workloads, RBAC or related solutions, cloud security and/or key management / certificate management.
• Have managed a high performing team of engineers that owns both development and quality.

• Experience in leveraging or critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience In using AI Productivity tools such as Windsurf, Cursor, etc is a plus or nice to have.
• 8+ years of experience in software product engineering relevant to ServiceNow technologies and/or platform
• Experience with open-source tools and agile development environments
• Strong background in modern software engineering practices and technologies relevant to large-scale enterprise products. 
• Fluency in one or more relevant programming languages (Java, C++, Ruby, Shell, JavaScript, or similar). 
• Experience with open-source tools, automation frameworks, and agile development environments. 
• Proven ability to design and implement effective testing strategies, including automation and performance testing. 
• Strong problem-solving, analytical, and communication skills with the ability to mentor and grow high-performing teams. 
• Experience managing cross-functional teams with combined engineering and quality responsibilities. 
• An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems
• Ability to execute a project based on our priorities, context, risks and desired outcomes

FD21

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.