Hyperscaler GTM Operations Manager - job 1 of 2

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About the Role 

ServiceNow’s Go-To-Market (GTM) Operations organization is the strategic and operational backbone of our commercial engine, enabling growth through operational excellence, simplification, and impactful customer and seller experiences. 

We are seeking a Hyperscaler GTM Operations Manager to support our Director in delivering a portfolio of strategic GTM programs in partnership with our Hyperscaler and Partner teams. This role will focus on executing reporting, analysis, project management, and program coordination activities that drive operational rigor, enablement, and cross-functional alignment to support pipeline growth and partner success. 

The ideal candidate has a strong foundation in GTM operations, reporting, and program coordination, with proven skills in managing deliverables, organizing workflows, and driving execution in collaboration with multiple stakeholders. 

What You Get to Do in This Role 

• Support execution of GTM programs that drive Hyperscaler pipeline generation, partner enablement, and sales execution
• Prepare and maintain reporting, dashboards, and analysis to provide visibility into program health, progress, and outcomes
• Coordinate cross-functional activities and manage timelines, ensuring deliverables are met and dependencies are tracked
• Assist in developing program materials, documentation, and stakeholder communications
• Maintain program trackers, action logs, and status updates for internal and external stakeholders
• Partner with Sales, Marketing, Partner, and Enablement teams to ensure smooth execution of projects and operational processes
• Identify opportunities to streamline workflows, improve reporting accuracy, and enhance program efficiency
• Support governance processes by collecting, organizing, and distributing relevant program data and documentation

To Be Successful in This Role, You Have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 5+ years of experience in GTM Operations, Program/Project Management, Business Operations, or a related role within technology or enterprise SaaS organizations
• Strong understanding of GTM processes and the lead-to-cash lifecycle, with experience supporting initiatives across sales, marketing, or partner organizations
• Demonstrated ability to manage multiple tasks, deadlines, and stakeholders in a fast-paced environment
• Solid analytical skills with experience in reporting, dashboard creation, and data interpretation
• Strong communication skills with the ability to work effectively across functions and levels
• Experience working with CRM and related GTM systems (e.g., Salesforce, CPQ, CLM)
• Proven ability to work collaboratively in a team setting, build strong relationships, and deliver high-quality work with attention to detail
• Bachelor’s degree or equivalent practical experience
• Bonus: Familiarity with Hyperscaler cloud ecosystems and related GTM motions

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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