Global Industries and Solutions Strategic Initiatives Lead (Retail/CPG)

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As the Retail/CPG GTM Readiness - Program Manager, you will lead strategic initiatives orchestration and activation to achieve pipeline, value wins and customer NPS targets.  In this role, you are responsible for initiative definition, initiative design and initiative delivery and activation.  This role is crucial in ensuring that our Retail/CPG GTM is successful for our customers, partners and employees.

Key outcomes   

• Initiative Execution: Drive end-to-end initiative success across the organization, with expertise in Retail/CPG and operational rigor to execute  
• Program management: Drive cross-functional teams to align on and execute initiative delivery 

Core Responsibilities  

Execute initiative strategy and activation (working cross functionally with Global Industries and Solutions and key partners such as Industry GTM, Marketing, Product, Solution Consulting, Solution Sales, Customer Success and other key stakeholders), including but not limited to: 

• Define the elements of a successful initiative including key outcomes targeted, deliverables created, workstreams to execute, accountabilities and structured workback plan
• Manage and support execution and deliverables aligned to the initiative, working closely with Global Industries and Solution teams and other stakeholders, including: industry / CxO persona based first-call-decks, storyboard and demo delivery, customer transformation stories, other critical Industry, CxO persona collateral and enablement content 
• Manage and support scaling of Industry and CxO Persona based GTM across the org, including:  support successful enablement in the field, support solution scaling with partners, support to ensure global alignment for sales and solution plays  
• Track and measure Global Industries and Solutions success    

Program manage across the team and work cross-functionally to structure initiatives and drive actionable results: 

• Develop program scope and objectives, actively manage roadblocks and risks, and deliver on business outcomes 
• Orchestrate program execution, coordinate resources and deliverables across multiple workstreams and manage cross functional stakeholders 
• Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business  
• Provide regular updates on the program to senior management stakeholders  

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 7+ years of work experience, with extensive experience in the Retail/CPG where you have designed and executed initiatives that have driven growth
• Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfortable in business and technical discussions   
• High energy, disciplined execution and prioritization skills, and willingness to do whatever it takes to deliver results  
• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments  
• Experience in self-serving data through Tableau and / or PowerBI instances a plus  
• Expertise in the enterprise software/ SaaS industry a plus  
• Experience with ServiceNow a plus 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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