Patient Programs Specialist (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

Rula is seeking a licensed mental health professional to fill an open role as a Patient Programs Specialist reporting into our Clinical team. The Patient Programs Specialist is a subject matter resource for providers, patients, and internal teams, supporting the management of complex and high-risk clinical situations. The Specialist actively resolves questions, investigates clinical risk situations and adverse events, addresses clinical grievances, and ensures providers and patients receive the necessary support and guidance. This role leverages strong clinical knowledge to promote patient safety, regulatory compliance, and best practices in care delivery. Success in this position requires problem-solving skills, adaptability, and the ability to thrive in a fast-paced, dynamic environment. This is an excellent opportunity for a clinician passionate about making an impact in challenging, rapidly evolving clinical settings. This role does not require any direct clinical care but will interact daily with providers and patients by video, phone, or email. In the future, this role may participate in on-call crisis response during business hours.

Required Qualifications

• Master’s degree and an active, unencumbered clinical license in any state (LCSW, LMFT, LPC, or equivalent)

• 5 years of post-master’s licensed clinical experience across diverse populations, including high-acuity and crisis situations, to ensure the seasoned clinical judgment, credibility with peers, and real-world crisis management expertise needed to guide providers and resolve high-stakes patient safety and clinically complex cases.

• Demonstrated expertise in patient safety, crisis intervention, and clinical risk management, with proven ability to navigate urgent and high-risk situations.

• Strong investigative and documentation skills, with ability to communicate findings clearly and compassionately.

• Proven experience collaborating across departments and coaching or advising providers in managing clinical risk.

• Deep commitment to patient-first care, balancing empathy and firmness in resolving sensitive and complex issues.

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Experience in telehealth, community mental health, or care coordination strongly preferred.

• Experience in addressing patient complaints and coaching providers

• Experience with care coordination and systems of care

• Patient-centered and safety mindset

• 2+ year experience in a high-growth mental health tech start-up

• Enjoys working in fast-paced, high-stakes, and a quick response environment, including complex challenging situations, resolving problems, and finding solutions

• Demonstrated ability to work independently and efficiently, with a strong attention to compliance and detail

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.