Prevention and Problem Solving Program Manager - Dept of Homelessness and Supportive Housing (2917 TPV)

Appointment Type: This is a Temporary Provisional (TPV) position excluded by the Charter from the competitive Civil Service examination process. It is considered "at will" and shall serve at the discretion of the Department Head. This position will be subject to the Permanent Civil Service examination process at a later date. Successful participation in the Permanent Civil Service examination and selection through an open competitive process is needed in order to be considered for the permanent appointment.

Application Opening: October 10, 2025

Application Deadline: October 27, 2025, 11:59 PM (PST)

Compensation Range:  $125,216 - $152,230 annually

Recruitment ID: RTF0160609-01137828

Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our https://hsh.sfgov.org/.

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. 

HSH’s Homelessness Response System (HRS) funds, oversees and implements a system of care that shelters, houses, and serves approximately 15,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,600 +bed shelter system for transitional age youth, adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with over 14,500 units which provide housing and services to formerly homeless transitional age youth, individuals, and families.

The Prevention and Problem Solving Program Manager will manage the continued design, development, implementation and evaluation of Targeted Prevention and Problem Solving interventions, which are essential core components of the Homelessness Response System (HRS). Both Targeted Prevention and Problem Solving are relatively new interventions to HSH and are essential to creating an efficient and robust system of care and making homelessness rare, brief, and a one-time occurrence. Additionally, they are both critical pieces to reducing the massive racial disparities in homelessness – as achieving racial equity in our homelessness response cannot just be considered once people become homeless.

Essential Duties and Responsibilities:

• Manage, Monitor, and Evaluate the Performance of Grantee Agreements:
  • Oversee program implementation and execution across the HRS to ensure successful delivery of high quality services in adherence to budget, scope and best practices.
  • Monitor and track program deliverable compliance and successful execution through annual program monitoring, monthly reports, site visits and other ongoing reporting and quality control practices.
  • Manage agreements with multiple funding sources and monitor compliance and adherence to federal, state and local funding expectations.
  • Support in the ongoing development of goals, objectives and policies of appropriate HRS interventions and other projects and initiatives of the Department.
  • Support program and financial analyses to make process improvement and strategic recommendations.
  • In partnership with HSH Contracts Team, assist in ongoing budget development, modifications and revisions of assigned grant agreements.
  • Engage in cross-functional collaboration with internal departments and external partners.
• Provide Technical and Administrative Assistance:
  • Establish and maintain high quality relationships and partnerships with Grantees and other key community stakeholders.
  • Provide targeted support to Grantees as a way to build organizational and system capacity, build on existing strengths, and address underlying needs/gaps.
  • Develop consistency and high quality delivery of services across our system of care. 
  • Facilitate ongoing service coordination/administrative meetings among Grantees and key stakeholders.
  • May include additional duties as assigned.

This position may be eligible for a hybrid work schedule. Eligible employees will be required to work onsite in our San Francisco office a minimum of three (3) days per week, with the option to work remotely up to two (2) days per week, subject to business needs and team schedules. 

Minimum Qualifications:

Education: A Baccalaureate degree in social work, public administration, business administration or a related field; AND

Experience: Three (3) years of professional experience in a general administrative capacity of which two (2) years (4000 hours) are in the field of human services. This experience includes responsibility for functions such as budget administration, contract administration, program planning and policy development, or statistical research.

Substitution for Education: Additional qualifying experience as stated under the experience requirement may be substituted for up to two (2) years of the required education on a year-for-year basis (30 semester/45 quarter units equals one year).

Substitution for Experience: Possession of a Master’s degree in social work, business administration, public administration or related field may substitute for one (1) year of the required experience as described above for all specialties.

Desirable Qualifications: 

• Skilled at cultivating collaborative internal and external partnerships with diverse teammates, clients, and stakeholders from different backgrounds.
• Experience with project management
• Experience with budget administration
• Experience with contract/grant administration 
• Experience with housing and homelessness systems and programs, social services, or community development
• Strong analytical capabilities and organizational skills.
• Excellent communication skills (oral and written), including strong public speaking and facilitation skills.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility or disqualification.

Selection Procedures: 
The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview. 

Tuberculosis Screening: Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.

Additional Information Regarding Employment with the City and County of San Francisco: 

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process, please contact the Senior HR Analyst Tony won at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.