Director Outbound Product Management - Telecom OSS/BSS

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

This role is part of our Customer and Industry Workflows product organization. Our industry products for the Telecom & Media industry have been growing rapidly. This is an opportunity to guide the charge for a market transformational category within a best-of-breed, enterprise SaaS company. 

As a Director, Outbound Product Management for the Telecom & Media Industries, this role will play a critical role in guiding our enablement efforts for customers and partners, pricing and packaging of new products, and serving as the eyes and ears of the products in the market. At ServiceNow, Outbound Product Managers collaborate closely with multiple teams (e.g., engineering. marketing, sales, solution consulting, risk, sales operations etc.) so this role will have a seat at every table.  

• Own product release, launch, and enablement for sales, solution consulting, and partners for the Telecom and Media industries, and guide a team of product managers who are industry and enterprise SaaS experts.
• Influence pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market penetration for new products
• Support Sales in hitting targets via high-value engagement in sales cycles, building high-trust relationships with customers, partners, etc.
• Drive significant thought influence in the market, leveraging conferences, industry commentators, PR, AR, etc.
• Drive key technology partnerships/alliances to execute the product roadmap
• Serve as a conduit for customers to share their feedback on our products by running both customer and partner product advisory councils.

• A minimum 15 years in a customer-facing role in Product Management, Product Marketing, Solution Consulting, Product Delivery, or similar role.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.  
• Demonstrable executive influence with guiding teams of product managers/owners and managing launch/enablement of high-revenue product portfolios
• Knowledge/experience in the Telecom & Media industry domain is a “must have”. Knowledge and experience in service management, lead to cash, and network management is “highly desirable”.
• Extreme sense of ownership – own the problem, the process, and the outcome. Some things may need “driving by influence”, others may need executing yourself in a hands-on manner, and yet others will need delegation.
• Strong bias towards action, and a sense of urgency to “win” in the market
• Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, and partners.
• Outstanding written and oral communication skills.
• Working in the Eastern time zone is highly desirable/preferred.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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