Field Operations Manager

The Field Operations Manager role will manage 3-4 location teams

Kalamazoo, Battle Creek and surrounding areas may be included

Position Summary

The Field Operations Manager at Serv-U is responsible for recruiting and developing high-performing teams across in-store locations. This role focuses on equipping team members with the necessary training and tools to ensure their success while fostering a positive and dynamic work environment. As the leader of store operations, the Field Operations Manager will manage all aspects of store performance, including sales, quality, labor management, and continuous improvement processes.

This individual will be a key mentor, trainer, and leader in ensuring that Serv-U's standards and processes are met across all locations. This role also facilitates the development of future leaders by coaching Store Managers and Assistant Store Managers for upward mobility within the company.

• Lead, mentor, and develop Store Managers, Assistant Store Managers, and other in-store team members.
• Foster a work environment that promotes team engagement, job satisfaction, and a high standard of professionalism.
• Resolve conflicts and performance issues in partnership with the People Operations team.
• Oversee team development plans and monitor progress, ensuring that all team members reach their full potential.

• Serve as the primary trainer for Store Managers and other store-level roles, promoting the "Serv-U Way" and core processes.
• Develop Assistant Store Managers into future leaders through mentorship and structured training programs.
• Act as an ambassador of Serv-U’s training and certification programs, ensuring all team members have access to growth opportunities.
• Mandatory attendance at on-site training and company meetings, up to six or more times per year.

• Lead operational excellence by managing day-to-day store activities, including Direct Store Delivery (DSD) and project services.
• Ensure that all stores under your supervision serve as both "Showrooms" and "Learning Labs," exemplifying best practices and continuous improvement.
• Utilize data and reporting tools (e.g., PowerBI) to monitor store performance, labor utilization, and project completion.

• Embrace and promote the use of technology to drive efficiency and operational improvements, using tools such as Microsoft 365, ADP, SubItUp, and LMS365.
• Ensure accurate and timely reporting for payroll, scheduling, and project tracking.

• Partner with the People Operations team to maintain a safe work environment, investigating incidents and implementing updated safety guidelines as needed.
• Ensure compliance with company policies, standard operating procedures, and continuous improvement practices.

• Associate degree or equivalent experience required.
• 3-8 years of experience in a management role within a service-oriented industry; retail or grocery experience is a plus.
• Retail Professional Certification in Knowledge, Product, Projects, and Continuous Improvement preferred. Full Retail Professional Certification is required within 90 days of accepting the Field Operations Manager role if not already held.
• Meets or Exceeds Expectations in most or all of the following categories – Serv-U Sales Growth %; $Gap % to Meijer; Labor Performance; On-Shelf Availability; Project Completion; Display Compliance
• Proven ability to lead and inspire teams in a dynamic and fast-paced environment.
• Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
• Excellent communication skills, both verbal and written, and proficiency with Microsoft Office 365.
• A passion for learning and process improvement, with the ability to lead continuous improvement initiatives.

At Serv-U-Success, our Mission is to deliver exceptional results to our customers every day with innovative, best-in class execution, achieved by inspiring and empowering team members who share a passion for being part of something bigger than themselves.

We show our Values in everything we do:

- Passion – We energize, engage, and inspire others because we love what we do and how we do it.

- Empowerment – We have permission to take risks, be transparent, and do the right thing to serve our customers and team.

- Innovation – We are relentlessly curious and determined to find a better way of doing things together.

- Balance – We believe that a well-rounded life outside of work is essential for personal well-being and professional success. We make time for things we have to do as well as the things we want to do.

- Teamwork – We want individuals to dream, value differences, and celebrate achievements to create something bigger than themselves.

Our Mission is to deliver exceptional results to our customers every day with innovative, best-in class execution, achieved by inspiring and empowering team members who share a passion for being part of something bigger than themselves.

We show our Values in everything we do:

- Passion – We energize, engage, and inspire others because we love what we do and how we do it.

- Empowerment – We have permission to take risks, be transparent, and do the right thing to serve our customers and team.

- Innovation – We are relentlessly curious and determined to find a better way of doing things together.

- Balance – We believe that a well-rounded life outside of work is essential for personal well-being and professional success. We make time for things we have to do as well as the things we want to do.

- Teamwork – We want individuals to dream, value differences, and celebrate achievements to create something bigger than themselves.

At Serv-U-Success, our values guide both our relationships and our actions. Each value reflects and reinforces our commitment to Equal Employment Opportunity. We believe in equality, affirming the worth and freedom of every individual, and treating all people with respect and dignity. In line with this philosophy, our policy is to ensure that Serv-U-Success complies with all state, federal, and local laws prohibiting discrimination based on race, color, religion, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other factor unrelated to a person's skills and job performance. This commitment applies to all employment practices, including hiring, firing, compensation, promotion, and other terms and conditions of employment.

In alignment with our core values of passion, empowerment, innovation, balance, and teamwork, we are committed to fostering a workplace where every individual is valued for their unique contributions. We strive to make employment decisions based solely on qualifications, experience, and performance, ensuring fairness and promoting a culture of inclusivity. Our dedication to diversity is a reflection of our belief that the strength of our team comes from embracing differences, and that true success is built on respect for all individuals, regardless of race, color, creed, ethnicity, gender, age, sexual orientation, gender identity, or disabilities.