Customer Service Representative

Join Our Team as a Customer Service Representative!

Are you a problem-solver who enjoys working with people and keeping things running smoothly? At Serigraph, our Customer Service Representatives play a vital role in supporting our customers and sales teams. From processing orders to coordinating production schedules and shipments, you’ll be the go-to resource ensuring our customers get what they need, when they need it. If you’re detail-oriented, a clear communicator, and thrive in a fast-paced environment, we’d love to have you on our team.

• Process order entry and ensure accuracy.
• Coordinate customer and production schedules to align with capacity and deadlines.
• Expedite product orders and manage shipment coordination.
• Communicate effectively, both verbally and in writing, with internal and external customers, sales representatives, and Operations regarding orders and schedules.
• Prepare and process paperwork for reruns, review production reports, and manage related documentation.
• Acknowledge and process purchase orders and schedule changes.
• Maintain margin expectations and manage customer inventory.
• Ensure quality and stop production to correct quality concerns.  Inform management of products and/or processes that do not conform to requirements.
• Ensure all environmental practices and materials are handled and disposed of per appropriate procedures in your area.
• Support Serigraph's current quality business system and understand the use of SPECS, the Serigraph quality manual.

• High school diploma or equivalent.
• Ability to communicate with customers, sales reps, and operations effectively.
• Ability to control customer inventory and meet margin expectations.
• Ability to read and interpret blueprints.
• Ability to use measuring instruments for layouts and product inspection.
• Computer literacy and ability to enter data into ERP systems.
• Knowledge of good departmental and company safety/housekeeping/PPE practices.
• Understand departmental procedures and policies.

The compensation structure is determined based on several factors, including the position, skills, level of experience, job-specific requirements, and the location of the position.

At Serigraph, you’ll be part of a team that values collaboration, accountability, and continuous improvement. If you’re ready to make an impact and grow your career in customer service, we want to hear from you. Apply today and help us deliver an exceptional experience to our customers every time.

Who is Serigraph?

Serigraph has over 70 years of experience in printing, advanced decorating technologies and graphic solutions for the automotive, appliance, consumer, medical, power sports, and point-of-purchase markets.  Our core business is decorating plastic.  We print, form, mold, finish and fulfill in-house.  Serigraph specializes in transforming our customer’s brands to the physical world through print.  Come help us build a team of creative problem solvers who know they can make a difference—because that’s the kind of community we want.

Life at Serigraph

The average Serigraph employee has more than 16 years of service!  The tenure of our coworkers speaks volumes for life at Serigraph. Serigraph employees enjoy:

Competitive wages

Access to earned wages before the scheduled payday

Paid time off, 10 paid holidays, and a vacation buy/sell program

Free onsite healthcare and telemedicine including COVID testing

Full benefits package including health, dental, vision, disability, and life insurance

401(k) eligibility on day one with company match

Free onsite fitness facility and walking trails

Cross training, growth, and promotion from within

What are you waiting for? Apply to join the Serigraph team today!

*Serigraph is an Equal Opportunity Employer*