Customer Service Representative with VCA Country Oaks

Join The VCA Country Oaks Animal Hospital Team!

Location: 

VCA Country Oaks Animal Hospital

4636 Fair Oaks Blvd,

Sacramento, CA 95811

VCA Country Oaks is seeking a customer service representative to join our 5 doctor AAFP and Fear Free Certified Practice! We have a unique culture in our hospital that values each person’s individual skill and personality. There’s something special about you and we are excited to learn more! 

A Little Bit More About Our Practice

As mentioned before, we are a Fear Free Certified practice and maintaining this certification is very important to our team. As veterinary professionals, we understand the emotional demand of the veterinary field, and we know the impact that stress and anxiety can have on our patients, our team, and our practices. Fear Free veterinary visits have been studied and proven to reduce fear, anxiety, and stress and create an experience that is more enjoyable and safer for all involved, including patients, clients, and associates. From how our beautiful lobby is designed with separate cat & dog entrances to our treat bar catered with whipped cream and hot dogs, our hospital is dedicated to the Fear Free initiative and it shows. We are seeking like-minded staff members who care just as deeply about Fear Free as we do to help shape the future of veterinary medicine.

• A Fear Free certification is not required to apply, but one must be willing to become certified once hired. VCA will pay fees for the training and certification process.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.   The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Scheduling and confirming appointments.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Why Join the VCA Family?

We are passionate about supporting our staff and committed to your continuing education and personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything your career has to offer. At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

• Access to the people and financial resources of a large veterinary community
• Fear Free Certification at no cost
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Free mental health and wellness subscriptions
• Competitive wage
• Generous pet care discounts
• Life, long and short term disability insurance
• Paid parental leave
• Paid sick time
• Benefits

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Compensation: $18-$22 depending on experience.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.