Client Experience Associate

At Acquisition.com, we don’t just hire for open roles—we hire for impact. If you’re exceptional at what you do and align with our core values: competitive greatness, sincere candor, and unimpeachable character, we want to know you.

Role:

As a Client Experience Associate, you’ll be the dedicated, friendly point of contact for all Acquisition.com Scaling Workshop attendees and book customers. Your focus will be creating exceptional experiences, ensuring every client feels supported, valued, and excited about their journey.

You’ll work closely with client success, sales, and event teams to deliver seamless support before, during, and after workshops. If you’re passionate about people, detail-oriented, and love finding solutions, this role is for you.

Responsibilities:

• Deliver warm, personalized support via phone, email, and SMS, providing clear and timely responses.

• Collaborate with internal teams to ensure every client’s workshop experience runs smoothly.

• Research and resolve client inquiries or issues promptly, following escalation procedures as needed.

• Maintain accurate and up-to-date records of all client interactions and outcomes.

• Identify trends and opportunities to enhance the overall client experience.

• Share insights and recommendations with leadership to continuously improve processes.

Requirements:

• 3+ years of experience in Customer Service, Client Experience, or luxury guest-facing roles.

• A strong client-first mindset and genuine enthusiasm for helping others succeed.

• Excellent communication skills, both written and verbal, with a polished, friendly tone.

• Strong ability to multitask, prioritize, and stay composed under pressure.

• Experience using CRM or ticketing systems such as Zendesk, HubSpot, or HelpScout.

• Proficiency with Microsoft Office or Google Workspace tools.

• Self-directed, reliable, and motivated to deliver high-quality results.

Results:

• Client inquiries are resolved quickly, thoroughly, and with empathy.

• All interactions are documented accurately and closed within daily deadlines.

• Satisfaction and effort scores consistently exceed 4.5 out of 5.

• You demonstrate strong product knowledge when assisting clients.

• Clients leave interactions feeling heard, supported, and excited to engage again.

Communication and Collaboration:

• Connect daily with your supervisor on high-priority updates via Slack.

• Submit end-of-week reports and participate in weekly one-on-ones and company meetings.

• Collaborate across teams to ensure event and client information is accurate and complete.

Schedule:

• Hours: Monday through Friday, 8 AM to 5 PM MST, with flexibility for workshops and special events.

Location:

• Remote, USA

• Must reside in AZ, CA, FL, GA, IN, MD, MI, MN, NV, OH, OR, PA, TN, TX, UT, or WI

Compensation:

• $53,340 - $80,010 base salary

• The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below).

Acquisition.com Core Values

Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

Competitive Greatness

Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns.

Sincere Candor

Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally.

Unimpeachable Character

Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.