Patient Registrar III-Family Practice

Overview

Presbyterian is seeking a Patient Registrar III-Family Practice 

The Patient Registrar III acts as the experience ambassador and directs the exceptional experience for patients, families and visitors in Presbyterian Medical Group Clinics. The ambassador assists, mentors, and encourages use of Kiosk technology for patient registration functionality. Accuracy of data capture to reduce denials is paramount. Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due. Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions. The ambassador welcomes patients and visitors by facilitating registration, wayfinding, and concierge customer service. The ambassador responds to all walk in inquiries; et.al; form or prescription pick-up, information regarding scope of practice, acquiring a PCP at the location, scheduling inquiries, release of information HIM requests, and message management as examples.

 

• This is a Full Time position - Exempt: No
• Job is based at Presbyterian Kaseman Hospital
• Work hours: Weekday Schedule Monday-Friday

Ideal Candidate:

High school or equivalent

Two (2) years experience in Healthcare or customer service field with significant customer service experience.

Qualifications

Qualifications

• High school or equivalent
• Two (2) years experience in Healthcare or customer service field with significant customer service experience.
• Must be able to demonstrate competency in scheduling and registration.
• Must pass all EPIC competencies within 30 days of hire or upon completion of Epic Clerical Training class.

Abilities:

• Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done. 

Professional Requirements:

• Pass annual competency exam for all areas of responsibility.
• Attend Quarterly MSO meetings.
• Attend Staff meetings
• Attend Employee Forums

Responsibilities

Customer Service and Caring Practices:

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
• Ability to manage conflict and appropriately request the help of a supervisor when needed.

Encounter Components:

• Performs the patient registration process.
• Manage the accurate collection of patient data which includes but is not limited to; Guide informed dialogue with patients and patient representatives regarding e-signature documents and offer printed copies during each registration.
• Investigate insurance eligibility via electronic tools.

Financial Accountabilities:

• Collects identified patient financial obligation amounts including residual balance if applicable
• Refers as appropriate to onsite Financial Advocate, or for uninsured to the Financial Advocacy Center
• Follows PMG cash handling policies and balances daily

Message Management:

• Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.

Medical Record Components:

• Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management.
• Communicate effectively, document and follow pre-determined workflows.
• Items may include: Prescriptions, Handicap Placards, Disability Forms

C.A.R.E.S Behaviors: *Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.*Look for ways to improve efficiency, communication and customer service*Communicate effectively to patients, peers and site leadership.

Benefits

About Presbyterian Healthcare Services Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.

The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift to earn gift cards and other incentives.

As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this position is up to

USD $22.12/Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.