FLOOR SUPERVISOR - TABLE GAMES

Overview

Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Soygood, Slice and Mojoe as well as a burger and wing joint named Flying Cow.

Our Commitment to Service:We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

Responsible for smooth operation of a specific amount of table games within a gaming pit(s) to include:

• Offers the highest possible level of customer service resulting in a maximum level of player enjoyment and return play.
• Monitors and adjusts table game limits with respect to gaming volume.
• Responsible for handling customer requests, including information, markers, and comps.
• Ensures accuracy of all monetary transactions.
• Responsible for compliance with all Seminole Gaming’s Compliance and Regulations and Federal CTR & SARC regulations.
• Responsible for specific table games scheduling for Dealers.
• Responsible for maintaining a high level of subordinate performance & productivity.
• Responsible for customer enjoyment and satisfaction. 

ESSENTIAL JOB FUNCTIONS:

May include but are not limited to:

• Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play
• Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
• Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
• Works diligently to support the Seminole Gaming’s culture and team philosophy throughout the property.
• Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same.
• Promotes positive public relations and creates an enjoyable atmosphere for all customers.
• Amicably resolves customer related problems in a fast paced environment.
• Ensures the protection of customer’s rewards and credit lines.
• Complies with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
• Complies with all regulatory requirements.
• Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Creates and ensures a fun-filled, entertaining and exciting environment.

Qualifications

• At least two (2) years of table games experience required. 
• At least one year in a Dual-Rated management level capacity.
• Must be knowledgeable in all casino games available at the Seminole Classic Casino.
• Must possess excellent communication and customer service skills. 
• Required exposure to casino related environmental factors, including but not limited to, second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
• Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas.
• Ability to read and understand all Seminole Tribe of Florida policies and procedures and ability to complete standard Seminole Tribe of Florida forms and reports are required. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. 

WORK ENVIRONMENT:

• Must be able to work in a smoking environment
• Able to lift up to 25 lbs

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen