COORDINATOR - REVENUE MANAGEMENT

Overview

This role manages revenue management's marketing offers (packages) for Hard Rock's largest Hotels and Casinos. It requires strong attention to detail, organizational skills, and time management. Responsibilities include system maintenance, troubleshooting, and supporting revenue managers in creating multi-variable packages. The candidate will collaborate with Database Marketing and property marketing teams for accuracy and timeliness, interact with all organization levels, including executive leadership, and directly contribute to maximizing revenue opportunities and driving demand. Packages are hotel offers that target a segment of customers via email that incorporate a unique offering to drive demand.

Responsibilities

Package Building 85%:

• Gather all required information to fulfill package buildout (of days, resort credits, etc.)
• Build hotel email packages and rate plans using our internal systems
• Review and validate creative, links, and email list
• Maintain tracking materials for each package
• Support revenue management, local properties, with ad-hoc package requests

System Maintenance 15%:

• Oversee and manage all data related to packages.
• Supports Revenue Managers by ensuring accuracy of rate plans, package information and availability
• Troubleshoot package issues as they arise
• Be aware of all package sources and variables for each hotel

Qualifications

• Experience in hospitality preferred, specifically revenue management, operations, finance, or marketing, preferred, but not required.
• Strong Excel skills a must.
• Attention to detail and ability to troubleshoot various systems.
• A team player with strong communication (both written and oral) and interpersonal skills. Outstanding organizational skills are a must, as is the ability to manage multiple priorities simultaneously.
• Must be proficient in MS Office software, mainly Excel, Outlook, Access, PowerPoint, and SharePoint.
• Knowledge of LMS, CMP, SQL, Forward Distribution platforms and extranets, Duetto RMS, but not required.
• Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills.

Work Environment:

• Onsite in Hollywood, FL
• Long periods of data entry and testing.
• Willingness to work a flexible schedule including nights, weekend, and holidays.
• Duties and responsibilities are typically performed in a professional office setting.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Pre-Employment Process:

Employment with Seminole Hard Rock Support Services requires successful completion of the pre-employment process to include a satisfactory background check.

Closing:

Seminole Hard Rock Support Services is an equal opportunity employer. We strive to foster an inclusive workplace culture for every team member. Seminole Hard Rock Support Services welcomes and encourages applications from people with disabilities. Reasonable accommodation is available upon request for candidates taking part in all aspects of the selection process.