Director, D2C Final Mile Logistics Platforms and AI

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions, and network systems. For more than four decades, Samsung has driven innovation, economic growth, and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services, and AI technology, we’re creating smarter, sustainable, and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
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Role and Responsibilities

The Director of Final Mile Logistics Platforms and AI leads strategic initiatives across Mobile, Appliance, and TV Final Mile, and AI domains to drive operational efficiency, productivity improvements, and profitability for Samsung Electronics America. This role is critical as SEA is completing a migration of ERP systems and should support providing continuity and expertise to ensure a successful migration from legacy SAP systems while identifying and implementing value-added innovations across business units.

This leader owns platform strategy, AI enablement, operational execution, and transformation delivery across Mobile, Home Appliances, and TV business lines.

Strategic Leadership

• Lead the Platforms and AI functionality with three direct reports overseeing Mobile, Final Mile, and AI functions
• Identify, evaluate, and implement innovations that improve efficiency, reduce costs, and increase profitability
• Partner with cross-functional teams to prioritize value-added initiatives aligned with business objectives
• Report directly to the Department Head of D2C Final Mile on strategic direction and progress

ERP Platform Transition

• Serve as subject matter expert during migration from SAP to Cello platform
• Provide critical support for Mobile division operations during the transition period following leadership changes
• Ensure business continuity and minimize disruption during platform migration
• Leverage institutional knowledge of legacy systems to inform transition strategy

Mobile Division Oversight

• Provide leadership and strategic direction for mobile technology integration and optimization
• Ensure systemic issues are mitigated to avoid impact to $16B annually
• Drive process improvements and innovation within mobile operations
• Ensure alignment between mobile initiatives and broader organizational goals

Final Mile Operations

• Lead innovation and process improvement initiatives for last-mile logistics
• Identify opportunities to enhance delivery efficiency and customer experience
• Implement technology solutions to optimize final mile performance
• Partnership with final mile carriers to provide support for enhancements and future engagements that require integration and architecture end point changes.

AI and Emerging Technology

• Partner with engineering, data science, and IT to move AI Concepts from idea to execution, ensuring human-in-the-loop governance.
• Establish and lead AI implementation strategy across business units
• Evaluate emerging technologies for potential operational applications
• Drive automation initiatives to improve productivity and reduce manual processes
• Build organizational capability in AI and advanced analytics

Skills and Qualifications

Minimum Qualifications:

• Bachelor's degree in Business, Supply Chain Management, Information Technology, or related field
• 15+ years of experience in supply chain operations, logistics, or technology implementation
• Demonstrated experience leading cross-functional teams and managing direct reports
• Strong knowledge of enterprise platform migrations and system implementations
• Proven track record of delivering operational improvements and cost savings
• Ability to travel 25% of the year

Technical Skills:

• Experience with SAP modules including LE, SD, MM, WM, TM, and BASIS (required for legacy system transition support)
• Familiarity with modern logistics platforms and TMS solutions
• Understanding of AI/ML applications in supply chain and logistics operations
• Proficiency with data analysis and reporting tools

Preferred Qualifications:

• Master's degree in Business Administration, Supply Chain, or related field
• Experience with Cello or similar next-generation logistics platforms
• Background in consumer electronics or high-volume distribution environments
• Knowledge of mobile device logistics and reverse logistics operations

• Strategic thinking with ability to translate vision into executable plans
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Change management and organizational leadership
• Results-driven with focus on measurable business outcomes

Physical Requirements

• Ability to work in an office environment
• Occasional travel to distribution centers and partner locations as needed

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Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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