Senior Associate, E-commerce Operations
About Us:
Campus Ink is a fast-growing e-commerce brand dedicated to providing top-quality products to customers worldwide. We are seeking a skilled Senior Associate, E-commerce Operations to optimize our direct-to-consumer (DTC) operations. This individual will play a key role in driving efficiency, help managing our growing operations team, and ensuring seamless order fulfillment and product delivery.
Position Overview:
As a Senior Associate on our E-commerce Operations team, you’ll be responsible for the daily tasks that keep our Shopify stores running—product setup, QA, store maintenance, marketplace upkeep, and fulfillment troubleshooting. You’ll work closely with cross-functional partners and help strengthen our SOPs and checklists to reduce errors and improve speed, consistency, and customer experience.
Key Responsibilities:
- Execute day-to-day operations for product setup, QA, and store maintenance across Shopify stores
- Maintain strong quality control by following and improving checklists, “definition of done,” and QA standards
- Support Shopify product workflows including product creation, tagging, collections, variants, SKU conventions, and storefront updates
- Handle bulk product data updates using spreadsheets/CSV workflows (Excel/Google Sheets) with a high data-integrity mindset
- Support new store launches by helping proof builds, QA navigation/merchandising, identify issues, and coordinate fixes
- Coordinate with Printful / 3PL partners on inventory reporting and resolving order/product issues
- Document and maintain SOPs to improve consistency, reduce onboarding time, and make processes easier to follow
- Liaise cross-functionally with Production and other teams to align on handoffs, timelines, and daily procedures
- Support operations for our Amazon & eBay marketplace stores, ensuring listings and order processing stay accurate and on time
- Proactively flag risks, inconsistencies, and edge cases—helping prevent issues before they impact customers.
Tools you will use: Google Workspace, Shopify, Notion, Slack, Printful, Printavo, ShipStation, LA Sublimation, and Amazon Marketplace.
- 3+ years of operations experience (e-commerce preferred)
- Bachelor’s Degree required
- Strong Shopify experience, especially product/catalog workflows
- Advanced comfort with spreadsheets (Excel/Google Sheets), including bulk edits and CSV management
- Excellent written and verbal communication (especially in remote/async environments)
- High attention to detail and a consistent quality bar
- Ability to manage deadlines, prioritize daily tasks, and stay organized in a fast-moving environment
Preferred Qualifications:
- Strong Shopify + spreadsheet capability (catalog management + bulk updates)
- Experience working in a remote team with documentation and async updates as defaults
- Familiarity with fulfillment-heavy environments (print/on-demand, production, 3PL workflows)
- Compensation: $60,000 – $75,000
- Retirement: 401(k) matching
- Time Off: Unlimited PTO
- Insurance: Medical, Dental, Vision and Life Insurance
- Paid holidays
- Attractive bonus plans
- Remote or hybrid work environment
- Ability to directly impact the success of the company
To apply, please submit your resume highlighting your relevant experience and why you would be a great fit for this role.
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