Associate, Business Process Management

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Associate, Business Process Management is responsible for compiling, analyzing and interpreting data to make strategic and tactical recommendations to business managers. The incumbent solves more highly complex system related operational and customer issues with possible financial risk. They apply statistical data to business strategies and presents recommendations to senior management in meaningful format. Manage complex production issues and large projects requiring the coordination of resources, budgets, and deadlines. Makes decisions on highly complex issues with considerable latitude in judgment interpreting policies and procedures and resolves problems within established guidelines.
 

• Maps current business processes.
• Identifies various areas for improvement.
• Defines scope of projects and clearly articulates various issues.
• Establishing success metrics and reporting mechanisms.
• Plans timelines and identifies resource needs.
• Defines business requirements, user acceptance testing, and implement complex changes.
• Performs project work and management reporting.
• Provides input for procedure and process development.
• Works with departmental leaders to implement policy, operational efficiencies, process improvements, or other solutions.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Business, Finance or equivalent field. - Required.
• 5+ Years Progressive work related experience with demonstrated proficiency in process analysis. - Required.
• Ability to manage large, complex projects.
• Excellent analytical and complex problem solving skills.
• Demonstrated ability to influence, negotiate and communicate at all levels of organization.
• Strong influencing skills to effectively drive efforts outside of our direct control, including strong communication and partnership skills.
• Demonstrated understanding of process methodologies such as BPI, Lean Six Sigma; facilitation and project management methodologies.
• Ability to see the big picture and work with a team to prioritize requests, ensuring delivery alignment without compromising goals.
• Adept in critical thinking and understanding of business process, technology, systems and tools.
• Previous experience with business applications integration tools (such as Jitterbit).
• Strong collaboration and communication skills (written/verbal).
• Ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Ability to work cross-functionally and effectively influence and partner.
• Expert knowledge of project management principles and concepts.
• Strong organizational abilities including planning, program development and task facilitation.
• Ability to plan and manage work under time constraints.
• Flexible, fast learner who thrives in a constantly-changing work environment.
• Demonstrated experience in MS Access, Word, Excel, and SQL.
• Extensive knowledge of CRM and ERP tools.

Certifications:

• Other Lean, Agile, Six Sigma, or Business Process Management Certification - Preferred.

It Would Be Nice For You To Have:

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.