Sr. Director of Product, Performance & Reliability- Slack

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Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Sr. Director of Product, Performance & Reliability- Slack

About the Role

We're seeking an exceptional Senior Director of Product to lead our performance and reliability initiatives, driving product excellence at scale. This strategic leadership role will be ensure our platform delivers world-class performance and maintaining the highest standards of reliability that our customers depend on.

What You'll Do

Bring strategic leadership to performance

• Identify critical user flows, metrics, and codepaths to improve performance across desktop and mobile apps
• Build programs and tooling to make performance a core consideration across Slack product, engineering, and design
• Define and execute the long-term product strategy for performance optimization and system reliability
• Partner closely with product, engineering, and design leadership across Slack to ensure performance is a core consideration across teams
• Establish performance benchmarks and reliability metrics that become company-wide standards

Bring product excellence to your team

• Own the end-to-end product experience for performance-critical features and infrastructure
• Clearly tie performance and reliability improvements back to business outcomes
• Lead the development of monitoring, alerting, and diagnostic tools that keep our platform running smoothly
• Champion data-driven decision making through robust analytics and user research
• Translate complex technical concepts into clear business value propositions

Drive cross-functional alignment on performance

• This role involves close collaboration with engineering leadership to ensure seamless alignment between product vision and technical execution.
• You'll work directly with key technical partners to drive initiatives that span multiple engineering teams and product areas.

What We're Looking For

Experience

• 8+ years of product management experience, 2+ years experience in senior leadership roles
• Deep expertise in performance optimization, system reliability, and infrastructure products
• Proven track record of scaling products that serve millions of users
• Experience with SaaS platforms, enterprise software, or high-scale consumer applications

Technical chops

• Strong understanding of system architecture, performance monitoring, and reliability engineering
• Familiarity with modern observability tools and practices
• Ability to work closely with engineering teams on complex technical challenges
• Data-driven approach to product decisions with strong analytical skills

Leadership & communication

• Exceptional ability to influence and align cross-functional teams
• Track record of driving cross-company programs leading to meaningful organizational and technical transformation.
• Outstanding written and verbal communication skills
• Experience presenting to both C-level executives and technical audiences

Why Join Us

• Lead product initiatives that directly impact millions of users
• Work with cutting-edge technology and world-class engineering teams
• Shape the future of performance and reliability in a rapidly growing company
• Competitive compensation package including equity
• Comprehensive benefits and professional development opportunities

Accommodations

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Posting Statement

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.