Chief Operating Officer (COO), Product Engineering

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

The Chief Operating Officer (COO) for Product Engineering will serve as the strategic and operational right hand to the President & CTO, driving the operating system that enables Salesforce to scale engineering excellence across a global organization of 10,000+ engineers. This role is flexible on level, depending on candidate experience, scope, and prior enterprise operating experience.

The COO will bring enterprise-grade rigor, disciplined execution, and cross-cloud integration to one of Salesforce’s most critical technology portfolios, spanning: Platform, C360 Apps, Agentforce, Data Cloud, MuleSoft, Heroku, Tableau, Industries, and Informatica (post-integration).

This leader owns the connective tissue across Product Engineering — ensuring that strategy translates into execution, that execution aligns with priorities, and that the organization moves with the speed, discipline, and clarity required for an AI-first, agentic enterprise.

Key Responsibilities

Operating Model + Governance

• Architect and run the operating model for Product Engineering, including cadence, prioritization, cross-org governance, and leadership forums.

• Establish disciplined mechanisms for planning, V2MOM execution, quarterly business reviews, engineering performance reviews, and cross-cloud interlocks.

• Bring system-level operating rigor that reduces operational drag on the CTO and creates focus and accountability across a large-scale engineering organization.
   

Execution Engine Leadership

• Oversee central Operations / PMO and Engineering Performance functions (e.g., metrics, dashboards, productivity insights, delivery health).

• Lead all engineering operations teams and unify operational roles under a single, coherent COO umbrella.

• Ensure alignment, sequencing, and tradeoff decisions across Platform, Apps, Agentforce, and Data Cloud dependencies.
   

Enterprise Integration & Transformation

• Drive major transformation programs for Salesforce’s shift to the Agentic Enterprise, including AI-first engineering practices, reliability, and productivity improvements.

• Lead strategic integration of Informatica and other inorganic growth plays, ensuring coherent operating mechanisms across newly combined teams.

• Scale systems, processes, and leadership routines to meet the needs of a 10K+ engineering workforce.

Cross-Functional Leadership

• Serve as the primary integrator across Engineering, Sales, CS, Security, Legal, Finance, Marketing, and Employee Success.

• Build strong partnership with Finance for OPEX/HC management, resource planning, investment frameworks, and productivity levers.

• Partner with Employee Success on org design, workforce planning, leadership capability, and engineering talent strategy.

Culture, Leadership, and Communication

• Drive clear, consistent communication and narrative alignment across a global engineering organization.

• Strengthen leadership pipelines, operational discipline, and decision-making quality throughout Product Engineering.

• Model the behaviors of an execution-first, customer-obsessed, agentic culture.
   

Qualifications

Core Requirements:

• 15+ years in enterprise software, with deep experience in engineering, product, or large-scale technical operations.

• Proven success leading complex transformations in matrixed, global technology environments.

• Demonstrated expertise in operations, product/program management, organizational governance, and enterprise execution.

• Strong financial acumen and ability to manage HC, OPEX, productivity targets, and investment frameworks.

• Exceptional communication, influence, and executive presence.
   

Preferred Experience:

• Experience operating as a C-suite or near–C-suite enterprise operator in a multi-billion-dollar, global technology organization.

• Demonstrated ability to lead at 10K+ engineering scale with direct ownership of operating models, cross-functional governance, and enterprise-wide transformation programs.

• Credibility to serve as a proxy for the CTO in cross-company forums and executive decision bodies.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $371,000 - $425,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $371,000 - $425,000 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.