Sagetap is a rapidly growing startup changing how enterprise technology executives discover and evaluate software. Our AI-driven platform anonymously connects tech buyers with the industry’s most credible technology vendors, helping them cut through the noise and solve their biggest problems.

Backed by investors like NFX Ventures, Uncorrelated Ventures, and Emergent Ventures, we are on a mission to fundamentally change software discovery for senior technology leaders, fostering meaningful connections in a non-sales setting.

We are a tight-knit, fast-moving team that values curiosity, transparency, and impact. If you are energetic, results-oriented, and excited to work in an early-stage environment, come help us shape the future of technology buying at Sagetap!

💥 The Role

As a Customer Success Manager (CSM), you will manage a portfolio of SaaS vendor clients, building trusted relationships with stakeholders. You will act as a Sagetap product expert and resource for stakeholders, helping deliver the voice of the customer to internal teams. Working across Sales, Product, Engineering, Design, and our Sage Growth team, a CSM manages a variety of projects that will have direct and indirect impact on customers.

🚀 What You Will Do:

• Own the vendor relationship post-sale, acting as the primary point of contact and strategic advisor throughout the vendor lifecycle, prioritizing vendor retention.

• Run high-impact onboarding calls, ensuring vendors are set up for success by aligning on goals, best practices, and key milestones. This includes thorough demonstration of Sagetap's product features and setting expectations. You are eager and excited to become a product expert and advisor.

• Develop deep understanding of each vendor’s GTM motion, positioning Sagetap as a core channel for product discovery and feedback.

• Collaborate cross-functionally (Sales, Product, Marketing, Growth, Engineering) to deliver vendor feedback, influence roadmap priorities, drive feature adoption, and support vendor-specific needs.

🌟 What We're Looking For:

• 3-5 years of experience managing customer relationships, with at least 2 years in B2B SaaS.

• Strong interpersonal skills, including excellent written and verbal communication to a variety of internal and external stakeholders

• Strong organizational skills, including time management and the ability to multitask in a fast-paced startup environment

• Commitment to operating with velocity, including fast responses to team members and vendors during business hours, and the ability to contribute extra cycles to advance our customer relationships during a period of high growth.

• Detail-oriented and professional polish, as this role primarily manages client relationships

• Self-motivated individuals with a customer-first mentality for building connections and trust

• Bonus points for experience in SaaS sales, marketing, or cybersecurity

• Willingness to work remote-first, with weekly in-person collaboration for cross-functional collaboration and connection in San Francisco and NYC (candidates may work from either location).

🤝 What we bring:

• Remote-first work with regular in-person collaboration in New York City and San Francisco.

• Work with top talent from Google, Dropbox, Lyft, Spotify, SeatGeek, VMware, and more!

• Funding from top VCs like NFX, Emergent Ventures and Uncorrelated Ventures

• Excellent benefits including flexible PTO, paid medical, dental, vision, and paid parental leave