Customer Service Print Production Spec - job 1 of 4

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Have experience in Printing and looking to transition into Customer Service? Or do you have a solid resume of providing excellent Customer Service in another production/manufacturing environment?  If so, this position may be for you! 

Coordinate production of printed materials, or print-related services for the company's clients. Maintain positive client relations through active engagement through all stages of the manufacturing process from initial contact through the final disposition of the product.  This is an onsite position (not remote). 

Responsibilities:

• Assess, plan and coordinate major aspects of projects/production on their own and in conjunction with production leadership
• Provide and/or develop unique solutions to client concerns, process improvement, invoice reconciliation, proof of deliveries, etc.
• Build and maintain client relationships
• Ability to consult with clients & production to execute plans
• Establish own priorities in order to meet the demands of the business
• Often manages high profile / larger volume and/or complex accounts
• May mentor junior-level staff, by providing a quality review, sharing knowledge, and demonstrating expertise
• Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.
• May provide pre-sales support with clients and discuss the manufacturing capabilities and requirements needed to produce a successful job.
• May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.
• Maintain a complete understanding of work performed in order to assemble appropriate paperwork for timely billing.
• May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components.

• Requires excellent knowledge of the functional area(s) related to the job (print or customer service).
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• Requires excellent knowledge of the functional area(s) related to the job.
• Must have a working knowledge of systems such as MS Office and/or MAC as well as the Google Suite or other programs specific to the job in order to complete job duties successfully.
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
• Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
• Must be able to work weekends and holidays as needed.
• HS diploma or GED with 5+ years of relevant client service / administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, .

The national pay range for this role is $50,000 to $65,000 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans