Customer Service & Vendor Coordination Virtual Assistant (Catering Industry)
Job Description:
A fast-growing nationwide private hibachi catering company is seeking a reliable and detail-oriented Customer Service & Vendor Coordination Virtual Assistant to manage client inquiries, event bookings, and vendor communications. This role involves balancing customer service with back-end coordination to ensure smooth event operations.
- Respond to customer inquiries via email and SMS (SendBlue platform)
- Process event bookings and confirm details with customers
- Communicate with multiple vendors to confirm availability, request travel fees, and assign jobs
- Maintain and update event tracking in Google SheetsAssist in preparing FAQs and client communication templates
- Provide occasional phone support for urgent client calls (not primary channel)
- Coordinate table and chair rentals for events when needed
- Ensure timely and accurate booking confirmations to clients and vendors
- Offer weekend support occasionally for urgent matters (with overtime pay)
- Strong written and verbal English communication skills
- Previous customer service experience (email/SMS preferred)
- Vendor or supplier coordination experienceProficiency in Google Sheets (basic navigation, copy-paste, data entry)
- Ability to work independently with minimal supervision
- Excellent attention to detail and organizational skillsComfortable working EST afternoon/evening hours
- Flexibility for occasional weekend coverage
Average salary estimate
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